Contract Roaming Coordinator, Indo Pacific Region

1 week ago

Kuala Lumpur, Malaysia Limitless Mobile LLC Full time

Position: Contract Roaming Coordinator

Location: Indo Pacific Region, Remote

Supports: Director, Roaming & Wholesale

**Role**:

- The Roaming Coordinator supports the Roaming & Wholesale team, which is responsible for establishing, launching, and managing Limitless Mobile?s roaming and wholesale relationships with wireless carriers globally as well as supporting the related billing and revenue assurance processes.

**Tasks/Responsibilities**:

- **Contracting New Roaming & Wholesale Partners**
- Developing and managing data points for the roaming and wholesale market as well as various types of KPI?s as outlined by Management.
- Analysing the data and KPI?s to identify improvements for Limitless Mobile?s roaming and wholesale proposition.
- **Launching New Roaming & Wholesale Partners**
- Working with roaming / wholesale partners as well as internal Network Operations Center (NOC) and Engineering teams to ensure that appropriate roaming documents (e.g. IR21) are exchanged, signalling configured and test SIM cards exchanged to facilitate quick preparedness for IREG and TADIG testing.
- Working with roaming / wholesale partners as well as internal NOC and Engineering teams to conduct full roaming end-to-end IREG testing, including but not limited to, GSM (IR24), 3G (IR35), CAMEL prepaid (IR32/IR60), LTE (IR38), along with supporting billing validation and compliance with TAP.
- Taking ownership of specific roaming partner engagements and managing those from preparation (post signing of agreement) to launch.
- Working with roaming / wholesale partners as well as the NOC and Engineering teams to troubleshoot roaming issues and conducting re-tests as required.
- **Managing Roaming & Wholesale Partners**
- Administering roaming contacts, contracts, test SIM cards and other relevant roaming documentation, including internal reporting and sales tools.
- Assisting in monitoring and validation of TAP and supporting data and financial clearing activities as well as billing and revenue assurance processes.
- Conducting regular roaming quality tests and supporting NOC with roaming related troubleshooting as required.

**Desired Expertise & Experience**
- Associate?s degree.
- Basic understanding of cellular / wireless telephony with previous experience in roaming or working at a wireless carrier considered an advantage.
- Good working knowledge of Microsoft Office.

**Desired Personality**
- Entrepreneurial and proactive self-starter with ambition to make a difference as well as strong performance and results orientation.
- Ability to thrive in a fast-paced start-up environment, managing multiple projects and deadlines in parallel with ability to recognise and adjust priorities as required.
- Detail-oriented, methodical, and well organised yet able to demonstrate a high degree of flexibility and adaptability.
- Ability to work effectively both independently as well as in a team.
- Confident, self-motivated, self-directed, and energetic personality.
- Strong analytical and problem-solving skills.
- Excellent skills in building and managing relationships as well as influencing.
- Excellent communications and presentation skills.
- Positive and constructive personality, including willingness to go beyond the call-of-duty to ensure successful and on-time delivery of the projects as well as ambition for continuous self-development.

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