Business Excellence Officer

2 weeks ago

Kuala Lumpur, Malaysia Axios International Full time

**Position**:Business Excellence Officer**

**Location: Malaysia**

**Position Purpose**

The purpose of the job is to lead the team and manage access program(s) in the region. The jobholder is required to help represent Axios in daily meetings with patients, doctors and carry out administrative duties which will be both field and office based.

**Duties and Responsibilities**
- Effectively managing the team and managing access program(s) by liaising with hospitals, distributors, and pharmacies, and patients
- Maintain consistent communication with hospitals, healthcare providers, distributors, dispensing providers, patients, charities, and any other relevant stakeholder.
- Maintain positive feedback from the stakeholders.
- Ensure that Axios scope of work is clearly communicated and understood among stakeholders.
- Communicate with all the stakeholders on behalf of the Axios, when needed. Liaise with Axios Regional and HQ Teams as needed.
- Monthly, quarterly and on demand Client reporting
- Ensure that eligible patients are enrolled in the program(s) in a timely manner and in accordance with the project workflow and timelines.
- Management of assessment of patients’ financial eligibility for the program(s), review all cases and approve financial classifications.
- Carry out home visits for patient classification, if needed
- Ensure that current patients receive their drugs quickly and efficiently.
- Prepare timely monitoring reports (monthly) with patient numbers and logistics as well as quality assurance reports (quarterly) for internal review. This includes monitoring and tracking patient files in collaboration with Axios staff in “real time” as patients proceed through the program(s)
- Maintain and update electronic program files, including patient and quality assurance data.
- Attending and completing Pharmacovigilance, Pharma and Product Training provided by the Client with a clear understanding of how to collect and report safety data.
- Reporting any adverse events/product complaints as per client’s requirements and/or Axios SOPPs
- Conduct administrative duties for the office.
- Perform the duties as requested by management for the business requirements and needs.

**Relationships**
- Supervise and work closely with the team in the region.
- Work with project team leaders as well as the related divisions of Axios
- Maintain ongoing and frequent communication with project team leaders including Axios regional and global staff.

**Competencies**
- Communication skills
- Problem handling
- Negotiation skills
- Initiative
- Technical skills
- Presentation skills
- Project management
- Knowledge and information sharing

**Educational Background and Experience**
- At least 2-5 years of professional experience working in nursing and/or the healthcare sector is ideal.
- Excellent command of both spoken and written English and Malay
- Excellent communication skills
- Experience in data monitoring and management is an advantage.
- Experience coordinating and handling logistics/supply chain is a plus.
- Experience in communication service management
- In lieu of working experience, a demonstrated passion for philanthropy through volunteer involvement is also a plus.

**Job Circumstances**
- The position is based in our Kuala Lumpur office, and it does entail frequent travel to Clients and partners which may be outside your designated region.
- Flexibility in the ability to travel as well as working hours is essential.

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