Assistant Business Operations Manager

**JOB TITLE: ASSISTANT BUSINESS OPERATION MANAGER - UFS, MYSG**

**FUNCTION: CUSTOMER BUSINESS DEVELOPMENT**

**ABOUT UNILEVER FOODS SOLUTIONS**

**Act like a founder, be part of a Winning team, accelerate your growth, stay ahead of the curve, enjoy the journey: JOIN UFS**

Unilever Food Solutions (UFS) is the **the 2nd largest** Business Unit of Unilever, is one of the 3 Power brands of the Foods Business Group, and a global market leader in Food Service. We are an independent Global Business Unit that operates in over **76 countries**, generating **~€3 Billion** in Turnover, and employing **~4000 employees**. We have a unique** B2B business model** focused on serving chefs and our purpose is to **free them to love what they do**.

We at UFS have a bold and clear ambition and strategy in place to **reach €5bn by 2030**with accretive profitability, by being the best solution provider to our **5 million operators.** We plan to do this via a product first focus on superiority, by becoming the leader in AI powered Customer experience and by nurturing a Winning culture. We have had a history of delivering with excellence and **resilient performance** in the past few years. We also **strive to stay 3 steps ahead** in the industry. For example, our Future Menus Report identifies emerging culinary trends, making us a trendsetter for inspiring innovative solutions for chefs worldwide.

We have a culture of caring deeply not just for our business but also for our people. We foster an **entrepreneurial culture built on speed, simplicity, trust, and a deep hunger to grow**. Our people thrive on their roles being empowered and end to end - across all functions. We also invest heavily in building future skills and leaders. Our People agenda of Accelerate-Grow-Thrive **consistently helps us lead in employee engagement**, with **Univoice scores exceeding Unilever scores** across all dimensions and being one of the most engaged teams at Unilever.

Here, you will continuously learn, unlearn, and relearn, **challenging yourself to accelerate your development** in an end-to-end business and in end-to-end roles.**If you're dreaming of contributing to Unilever’s 2**_nd_** largest Business unit, a fast-growing business, where you're empowered so you can play to win and thrive as part of One Team with One Goal, then come and join us**

**KEY RESPONSIBILITIES**:
1. Claims Management (MYSG)
- Oversee end-to-end claim processes, ensuring accuracy in submissions, discounts, trade promotions, and contract compliance.
- Verify validity of supporting documents and rebate agreements in line with precise TTS requirements.
- Continuously improve claim cycle efficiency for Malaysia and Singapore markets.

2. Operational Process & Budget Administration (MYSG)
- Maintain OPSO tracking, including IO creation (TTS), utilization updates, visibility reporting, and closure maintenance.
- Serve as PPM Administrator, responsible for budget uploads, transfers (TTS & BMI), account creation/modification, and IO financial closure.
- Conduct quarterly high-risk user reviews and ensure adherence to control and audit requirements.

3. Incentives & Promotional Support (MY)
- Administer payroll processes and scheme updates for Customer Development (CD) incentives.
- Tabulate achievement data and update incentive tracking for DT incentives.
- Assist in promotion proposal testing, maintenance, and activation, including pricing validation and SKU updates.

4. Trade Program Management (MY)
- Ensure trade program allocations do not exceed approved budgets.
- Manage national TD scheme setup for LE support teams and track TTS utilization for effectiveness.

5. Functional & Administrative Support (MYSG)
- Maintain Halal certification updates in SharePoint.
- Manage customer inquiries, SOPs, price lists, DT agreements, and price adjustment updates.
- Oversee donation process, including NGO engagement, SRF approvals, and online submissions.
- Update SG P&L templates, contract prices, and relevant trackers.

6. Customer Complaints Management (MY)
- Serve as the primary contact for customer complaints, ensuring prompt acknowledgment and resolution.
- Investigate issues, coordinate with relevant internal teams, and provide timely updates to customers.
- Monitor complaint trends to identify recurring issues and recommend preventive actions.
- Maintain proper records of all complaints for compliance and reporting purposes.

**KEY REQUIREMENTS/QUALIFICATIONS**
- Diploma or Degree in Business Administration, Finance, or related discipline.
- Minimum 2-3 years’ experience in claims processing, trade marketing, commercial operations, or customer service.
- Proficient in Microsoft Excel and SharePoint.
- Strong organizational skills with high attention to detail and accuracy.
- Ability to work independently while managing multiple priorities.

**PREFERRED QUALIFICATIONS**
- Experience in FMCG or related industries.
- Knowledge of TTS, OPSO tracking, and budget management syste