Food and Beverage Captain

**Responsibilities**:

- Complete the outlet’s daily Supervisor’s Checklist.
- Must know the requisition point and prepares the requisition form for food supplies and operating guest supplies for the approval of the Outlet Manager and/or Asst. Manager.
- Assign specific side duty tasks to each attendant at the end of the day for the following day and sees to it that the staff knows and accomplishes their duties.
- Check at the start and at the end of the shift that all service attendants complete their opening and closing tasks.
- Prepares details required for pre-meal briefing - out of stock items, reservations, daily specials, VIP reservations, etc,
- Takes the daily food supplies inventory to ensure availability.
- Prepares and submits breakage and loss report for the shift.
- Attends weekly Outlet meeting and other meetings required of this position.
- Conducts monthly inventory of operating equipment in coordination with the Chief Steward.
- Makes endorsement in the logbook at the end of the shift all guest comments, complains, accidents, unusual events or any matter that will affect the following shift.
- Records the daily sales and covers of the outlet at the end of each shift, in the absence of the Supervisor.
- Communicates to the immediate superior and subordinates in a timely manner, any important information, related to operations.
- Knowledgeable of all the standard operating procedures in the outlet.
- Capable of implementing consistently in his/her shift all the service standards established for the outlet.
- Assists and assigns the mise-en-place at the prescribed hours.
- Checks at the start of the shift that all supplies in the station are complete.
- Checks from time to time the availability of seats, greets guests and seats guests.
- Ensures food and drinks are well presented.
- Knowledgeable of the outlet’s menu and drinks, its standard quantity, presentation and preparation.
- Presents menu, takes order, offers suggestions and promotes restaurant’s specialties.
- Assists the service staff in the service of food and drinks.
- Handles guest complains professionally and tactfully.
- Checks the accuracy of the guest’s bill before it is presented to the guest.
- Coordinates with the Hostess and assigns tables for guests with table reservation.
- Knowledgeable in bar tendering and wine service.
- Capable of operating all the equipment in the outlet.

**Job Requirements**:

- Minimum 2 to 3 years of Food and Beverage Waiter experience in hotel line is preferable or equivalent experience.
- Proficient to speak, write and read in English, Bahasa Malaysia and Mandarin. Able to communicate in Mandarin will be an added advantage.
- Able to work under pressure and deal with stressful situations during busy periods.
- Able to access and accurately input information using a moderately complex computer system.
- Strong interpersonal and problem solving abilities.
- Good in computer literate (Word, Excel, etc.).
- High level of integrity and sense of responsibility with commitment to good governance.
- Excellent communication and presentation skills.
- Independent with good organization and multitasking skills.
- Willing to work on shift basis.

**Job Types**: Full-time, Permanent

**Salary**: RM2,000.00 - RM2,300.00 per month

**Benefits**:

- Free parking
- Health insurance
- Maternity leave
- Meal provided
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Afternoon shift
- Day shift
- Early shift
- Evening shift
- Rotational shift

Supplemental pay types:

- Overtime pay
- Performance bonus

**Education**:

- STM/STPM (preferred)

**Experience**:

- working experience in four or five stars hotel/ fine dining: 2 years (preferred)
- Food and Beverage Waiter: 3 years (preferred)

**Language**:

- English (preferred)
- Bahasa Malaysia (preferred)
- Chinese (preferred)