Technical Support Center Specialist

2 weeks ago

Bangsar South, Malaysia BD Full time

Job Description Summary

Who We Are

**Job Description**:
Job Title: Technical Support Specialist

Working Hours: Core hours but not limited to Monday-Friday work days (24/7)

CareFusion Business Description

Pyxis® medication technologies combine proven technology with actionable intelligence to prevent medication errors, help free up caregiver time to focus on patient care, increase the predictability of medication availability, and reduce inefficiencies in the med use process. At almost every point in the med use process, safety and efficiency can be increased with the comprehensive capabilities of the Pyxis® medication management system.

CareFusion Job Description

This position is responsible for providing technical support to internal and external customers resolving Technical incidence and answer questions regarding proprietary software and hardware. The person in this role will play a key role in managing, resolving, and facilitating resolution for BD automated dispensing Platforms (Pyxis® ES Systems).

Technical Skills

Databases SQL Server (SQL 2008/2012) 3+ years

Must be able to write queries and analyze SQL data (i.e. Select and Join statements) within complex database structures.

SSIS (SQL Job) exposure/experience

SQL Reporting Services

OS knowledge (3+ Years)

Server 2008 /Server 2012/ Windows 7

Windows Services

IIS and Web Applications

Running Performance Counters

Basic Understanding of Group Policies

Security Permissions

Networking topology (2+ years)

DNS

DHCP

LAN/WAN

Telnet

Ports (Networking/OS)

Soft Skills

Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems Excellent time management and multitasking skills Strong personal commitment to quality, customer service and patient safety Ability to understand and communicate complex technical systems to a non-technical audience Works well in a team environment Proven ability to maintain a professional demeanor when handling complex user issues and high pressure situations Customer support experience

Education

BS, Computer Science or equivalent

Project management experience a plus

Preferred Certifications

CCNA, CCNP, A+, MCTS, MCSE

Culture and Benefits

Here at BD, we embrace a growth mindset, building capabilities for the future and helping you become the best version of yourself. We offer our employees a clear direction and career pathway for development. We pride ourselves on our transparent and rigorous talent processes that are inclusive, deeply embedded in trust, aligned with our culture, and enable us to achieve strategic imperatives of the organization. Our leaders are committed, engaged and accountable to making talent our top priority.

How To Apply

Primary Work Location

MYS Kuala Lumpur - Jalan Kerinchi

Additional Locations

Work Shift

MY2 Day 6a-3p Sun-Thu (Malaysia)

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