Technical Account Manager

3 days ago

Kuala Lumpur, Malaysia Fortinet Full time

As a member of the Technical Account Support Team, you will use your deep understanding of network/security architectures and general knowledge about the current trends in the market to help promote product quality, while providing best in class solutions. You will work with research and development groups, sales teams and regional support teams in a fast paced environment.

For this position, you have to demonstrate experience in participating in the post-sales support escalation processes, which includes pre-sales experience, as well as strong customer facing skills particular in the Telco and large enterprise space.

This position requires strong oral and written communication skills. Oral communication skills include the ability to speak clearly and persuasively, to listen carefully to ensure full understanding of the situation, and to respond well to questions when dealing with both positive and negative situations. This position also requires the ability to write clearly to provide full information as well as to understand and interpret written information.

**Responsibilities**:

- Primary point of contact for the dedicated account
- Provide technical solutions to address customer issues
- Centrally manage and prioritize customer issue to assure timely resolution
- Reproduction of customer environments on lab equipment
- Follow-up with R&D departments to resolve product issues
- Responsible for tracking, maintaining and resolving incident reports and customer support requests
- Creation of technical documentation and bulletins to improve internal and external knowledge base
- Update and provide guidance on new releases and features to dedicated accounts
- Develop best practice deployment and troubleshooting methodology documentation
- Conduct periodic site visits for the managed accounts.
- Exercise independent judgment in methods, techniques and evaluation criteria for obtaining results.

**Requirements**:

- At least 8-10 years’ experience in technical support role in a networking/security company
- Strong understanding of data networking protocols, specifically TCP/IP, routing and switching
- Experience with security products firewalls, IPsec, IDS/IPS, Anti-Spam, virus scanning
- Administrator level working knowledge of Windows, Linux or Unix skills an advantage
- Strong troubleshooting and problem solving skills
- Effective oral and written communication skills
- Bachelor’s degree in Computer Science, Software Engineering or related field, or an equivalent combination of training and experience is desirable.
- Experience in system integration and multi vendors environment
- Experience in programming and scripting that would assist automate data collection during trouble shooting & daily operation
- Experience in data center deployment
- Experience in wireless access point
- Experience in SQL database

Fortinet is an equal opportunity employer.

LI-JT1

  • Technical Account Manager

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Fortinet Full time 80,000 - 120,000 per year

    Location: Australia (Sydney)Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic Technical Account Manager to...

  • Technical Account Manager

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Fortinet Full time 60,000 - 120,000 per year

    DescriptionLocation: Malaysia (Kuala Lumpur)Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic Technical...

  • Technical Account Manager

    5 days ago

    Kuala Lumpur, Malaysia DELTA SPIKE ASIA SDN BHD Full time

    **1.** **Primary Contact for MDR/Security Clients & Partners**: Act as the key technical liaison for assigned accounts, taking ownership of the overall client experience. Build and maintain strong relationships with customers and channel partners, ensuring a smooth onboarding process and continuous engagement. **2. Manage Monthly/Quarterly Service...

  • Technical Account Manager

    1 week ago

    Kuala Lumpur, Malaysia ExpoPlatform Full time

    **Technical Support Specialist (Middle East)** Are you a friendly and customer-centric professional with a knack for technology and events? If you are, we have an exciting opportunity for you! ExpoPlatform is on the lookout for a Technical Support Specialist ( SAAS ) to join our dynamic team. **Who We Are** At ExpoPlatform, we power events and 365...

  • Technical Accounting Manager

    16 hours ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Air Products Full time 100,000 - 120,000 per year

    At Air Products, our purpose is to bring people together to reimagine what's possible, collaborate and innovate solutions to the world's most significant energy and environmental sustainability challenges. Grow with us as we embark on building tomorrow together by being the safest, most diverse, and most profitable industrial gas company in the world.Based...

  • Technical Account Manager

    4 days ago

    Kuala Lumpur, Malaysia UiPath Full time

    Life at UiPath: The people at UiPath believe in the transformative power of automation to change how the world works. We’re committed to creating category-leading enterprise software that unleashes that power. To make that happen, we need people who are curious, self-propelled, generous, and genuine. People who love being part of a fast-moving,...

  • Technical Account Manager

    1 week ago

    Kuala Lumpur, Malaysia Paymentology Full time

    Technical Account Manager - APAC **Description** Paymentology is the first truly global issuer-processor, giving banks and fintechs the technology, team and experience to rapidly issue and process Mastercard, Visa and UnionPay cards across more than 60 countries, at scale. Our advanced, multi-cloud platform, offering both shared and dedicated processing...

  • account assistant

    14 hours ago

    Kuala Lumpur, Kuala Lumpur, Malaysia KJ Technical Services Full time 30,000 - 60,000 per year

    Job PurposeSupporting the Finance Department in day to day accounting operations, data entry, payment processing and maintaining accurate financial records.Key ResponsibilitiesRecord all accounting transactions accurately in the system - SQL AccountingProcess payment for suppliers, utilities and staff claims, verifying invoices and approvals and maintain AP...

  • Technical Account Manager

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Pave Group Full time 40,000 - 62,500 per year

    About UsWe are a fast-growing B2B platform in the tours and attractions space, helping travel businesses access top experiences globally through seamless integrations and curated inventory. Our partners include OTAs, DMCs, travel agents, and wholesalers who rely on us to deliver reliable, responsive service and operational excellence.The Technical Account...

  • Technical Account Manager

    1 week ago

    Kuala Lumpur, Malaysia Gallagher Group Full time

    **About Gallagher** Our purpose at Gallagher is ‘Protect what matters most’ and we live it every day, whether that’s protecting the world’s highest security environments or agricultural businesses, we care deeply about our people, their families, and our wider communities. We’re painting the future of what’s possible. Come join us. **The...