Customer Service Officer

18 hours ago

Perai, Malaysia Agensi Pekerjaan WEWO Sdn Bhd Full time

**Job Title**: Data Entry Customer Service Representative
**Location**: Perai, Penang
**Employment Type**: Contract
**Department**: Customer Service/Operations
**Reports To**: Customer Service Manager/Operations Supervisor

**Job Summary**

We seek a detail-oriented **Data Entry Customer Service Representative** to manage accurate data processing while delivering exceptional customer support. This role blends administrative precision with customer interaction, ensuring efficient handling of information and client inquiries.

**Key Responsibilities**

**Data Entry & Management (50%)**
- Input, update, and maintain customer information in the company database with high accuracy.
- Verify and update existing records to maintain data integrity.
- Generate reports and compile data for analysis.
- Ensure accuracy and completeness of data entries
- Retrieve and process data for reports and analysis
- Verify data from various sources and correct errors when necessary
- Follow company procedures to handle sensitive and confidential information

**Customer Service (40%)**
- Assist customers with account updates, order tracking, and service/product information.
- Escalate complex cases to relevant teams (e.g., Technical Support, Billing).
- Provide support by addressing customer concerns, resolving issues, and offering solutions
- Assist customers with product or service information
- Document and escalate complaints or unresolved issues to the appropriate department
- Maintain professionalism and a positive attitude in all customer interactions

**Administrative Tasks (10%)**
- Maintain confidentiality and comply with data protection regulations (e.g., GDPR).
- Collaborate with teams to improve data processes and customer experience.

**General Responsibilities**:

- Collaborate with other departments to improve data accuracy and customer satisfaction
- Follow company policies and standard operating procedures
- Meet daily/weekly productivity and quality targets
- Perform other administrative duties as assigned

**Skills & Qualifications**
- **Education**: High school diploma (required); Associate/Bachelor’s degree (preferred).
- **Experience**: 1+ years in data entry **and** customer service.
- **Technical Skills**: Proficiency in MS Office/Google Workspace; CRM familiarity (e.g., Salesforce).
- **Typing Speed**: 40+ WPM with accuracy.
- **Soft Skills**: Strong communication, problem-solving, time management, and attention to detail.

**Preferred Qualifications**
- Certification in data management or customer service.
- Experience in Factory/Manufacturing.

**Job Types**: Full-time, Contract
Contract length: 12 months

Pay: RM1,700.00 - RM3,500.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday

**Language**:

- Bahasa (preferred)
- Mandarin (required)

Work Location: In person

  • Customer Service Officer

    1 week ago

    Perai, Malaysia Megan Jewellery Sdn Bhd Full time

    **Tanggungjawab** - Mengenal pasti dan menilai keperluan pelanggan/ejen untuk mencapai kepuasan dan menyelesaikan aduan pelanggan/ejen melalui telefon, e-mel atau media sosial - Buat LIVE Facebook/Instagram dan menjawab sebarang pertanyaan/isu/masalah yang dibangkitkan oleh pelanggan atau ejen. - Mengekalkan hubungan dengan semua bakal pelanggan dan ejen...

  • Admin Customer Service

    18 hours ago

    Perai, Malaysia Skill Termite Exterminator Sdn Bhd Full time

    whatapp to appoiment interview **Show contact number** Ms Wong - Coordinate with existing customer for service arrangement / renewal of contract - Coordinate with customer for time & date availability for service treatment - Phone calls, Ad-hoc task when necessary - Arrange technician daily job whatapp to appoiment interview **Show contact number** Ms...

  • Customer Service

    2 weeks ago

    Perai, Malaysia MEGAMAL PINANG JMB Full time

    **Serves customers by service challenges, as well as providing relevant service information that helps solve them.**: - **Keeps track of customer correspondence and logs key account information and customer data.**: - **Resolves service problems by investigating the customer’s complaint, determining the cause of the problem, selecting and explaining the...

  • Customer Service Officer

    2 weeks ago

    Perai, Malaysia Megan Jewellery Sdn Bhd Full time

    Tanggungjawab - Mengenalpasti dan menilai keperluan pelanggan/ejen untuk mencapai kepuasan dan menyelesaikan aduan pelanggan/ejen melalui telefon, e-mel atau media sosial - Buat LIVE Facebook/Instagram dan menjawab sebarang pertanyaan/isu/masalah yang dibangkitkan oleh pelanggan atau ejen - Mengekalkan hubungan dengan semua bakal pelanggan dan ejen sedia...

  • Customer Service Assistant

    2 weeks ago

    Perai, Malaysia RHQM Full time

    **Salary Offer**: RM1,800 (Basic salary) + RM200 (Allowance - Attendance No MC and EL) **Contract duration**:3 months contract under PERSOLKELLY **Location**: Kompleks Auto World, Jalan Perusahaan Juru Interchange, 13600, Perai, Penang **Working hours**: 5 days a week - Monday - Saturday (M: 10am - 8pm) / (A: 11.30am - 9.30pm) - Sunday (9.30am - 7.30pm) -...

  • Customer Service Executive

    1 week ago

    Perai, Malaysia ZW PACKAGING SDN BHD Full time

    _**JOB RESPONSIBILITIES**_ - Attend customers’ enquiries, bookings and all requirements, and provide confirmations on timely manner - Build and maintain good business relationship with customers - Monitor shipments and documents movement closely - Handle all customer complaints professionally and elevate to the superior if necessary - Work closely with...

  • Customer Services Representative

    2 weeks ago

    Perai, Malaysia Micro Precision Calibration Full time

    **DUTIES AND RESPOSIBILITIES** The position Customer Service Representative includes the following responsibilities: 2) Prepare and submit quotations to customers. 3) Manage and track PO issued by customers. 4) Follow up with customers on recall with updated list before the calibration due date. 5) Understanding customers’ needs and offering solutions...

  • Customer Service Partner

    18 hours ago

    Perai, Malaysia Sealed Air Corporation Full time

    Customer Service Partner **LOCATION**:Prai, MY, 13600**REQ ID**:40962If you are a current employee click here to apply. - Sealed Air designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e-commerce and digital connectivity, and help create a global supply chain that is touchless, safer, less...

  • Customer Service Coordinator

    1 week ago

    Perai, Malaysia City Zone Express Sdn Bhd Full time

    _**IMMEDIATE VACANCY AVAILABLE**_ - **CUSTOMER SERVICE COORDINATOR**_ - **DEPARTMENT: SALES**_ - _ - Manage and develop relationships with key accounts, ensuring customer satisfaction and loyalty. - Act as the primary point of contact for assigned key accounts, addressing any inquiries or concerns in a timely manner. - Understand clients' business objectives...

  • Planner Customer Services

    1 week ago

    Perai, Malaysia Versatile Creation Sdn Bhd Full time

    Job Responsibilities: - Prepare and feedback the best costing to customer on RFQ to be competitive in the industry. - Assist in promoting company services and products and manage customer orders. - Organize business visit to customer on regular & maintain good relationship with customer occasionally. - Follow the established work schedule and process...