Human Resources Services

**JOB PURPOSE**:
Support employees, line managers and local HR on simple to medium complexity HR related matters (e.g. policy/process related queries, staff benefits/entitlements, resourcing (staff movements, progressions) etc

Liaise with HR experts (teams within HR Operations, COE’s, Country HR) where required to help create/develop fit for purpose solutions to our stakeholders. This includes performing data/trends analysis to provide proactive, predictive and preventive interventions from an Operations perspective.

**JOB DESCRIPTION**:

- Using HR Operations Salesforce case management system to document and manage requests, ensuring that all official correspondence associated with requests are documented - and cases are seen through to completion.
- Responsible for delivering HR support to employees and other stakeholders; supporting them with HR-related cases.
- Provide seamless end-to-end resolution of HR queries to employees and stakeholders. Queries may include, but not limited to: Exit/Transfer/Leaving management; staff benefits/entitlements, Policy guidance; Process expertise, etc.
- Specific activities include; Managing all HR related queries, Processing payments, pensions, allowances & deductions for Regulars & LNN Personal Details Change/Data Maintenance Employment Verification Letters
- Supporting International and Domestic Transfers
- Managing Status Change requests (Conversions, Promotions) as well as Leaving requests
- Management of cases according to established ways of working, including;
- Using Salesforce to manage and resolve requests using the WoW Experience AttributesoWIP management, keeping employees/stakeholders (eg local HR, HR Advice), updated on the status of open cases)
- Taking ownership of end-to-end processes
- Taking ownership to manage handoffs within HR Operations as required whilst minimizing the impact of the handoffs to the requestor
- Dealing with third party service providers
- Ensuring quality and timely resolution of cases with clear demonstration of curiosity mindset and proactiveness to take ownership to deliver an Excellent Employee Experience
- Timely escalation of complex queries to P&SS, team lead and Country HR team as appropriate
- Take on country Focal Point or process focal point roles
- Lead/Participate in local and global projects
- Building partnerships with Local HR by clarifying policies and procedures, giving and asking for updates on case status, gathering missing data necessary for case processing, identifying best practices and knowledge sharing.
- Providing input for Knowledge Management within the team (including creation and ownership of documentation/job aids as well as actively updating the Salesforce Knowledge portal).
- Sharing best practices within the team, striving for continual improvement in service delivery, participating in improvement initiatives.
- Adhering to the Global Approval Matrix (GAM) and Financial Control Manual (implementing all established financial controls in daily work) & Data Privacy rules, including reporting all FCM & Data Privacy breaches.
- Knowledge sharing and organizing/delivering trainings for the team when needed.
- Utilizes on the Team Dashboard Tool on Salesforce to check on own and team’s performance with a focus on CI opportunities.

**Job Types**: Full-time, Contract
Contract length: 12 months

Pay: From RM2,800.00 per month

**Benefits**:

- Additional leave
- Health insurance
- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday

Application Question(s):

- This would be a contract position and payroll will be under NES Fircroft

Work Location: In person