E-commerce Executive

2 days ago

Bangsar South, Malaysia KITSUI Full time

To manage and optimize the company’s online sales channels, ensuring smooth operations, strong brand visibility, and revenue growth across marketplaces such as **Shopee, Lazada, TikTok Shop, Zalora**, and other digital platforms. The role requires strategic and hands-on experience in managing online campaigns, product listings, and marketplace engagement to strengthen brand presence and sales performance.
- **Duties & Responsibilities**_

**E-Commerce Operations**
- Manage day-to-day operations across all online platforms (Shopee, Lazada, TikTok Shop, etc.).
- Ensure accurate and optimized product listings (titles, pricing, stock levels, descriptions, images).
- Monitor order processing, fulfillment, and delivery timelines to meet SLAs.
- Coordinate with warehouse and customer service teams for issue resolution and timely delivery.

**Campaign & Promotion Management**
- Plan, coordinate, and execute e-commerce campaigns, including vouchers, flash sales, add-on deals, and brand days.
- Manage campaign submissions and negotiate for better visibility opportunities (Daily Shocking Sales, Super Brand Day, etc.).
- Collaborate with marketplace account managers to secure participation in platform-wide campaigns and exclusive deals.

**Performance & Analytics**
- Track, analyze, and report sales performance, campaign effectiveness, and ROI.
- Monitor store ratings, chat response rates, and fulfillment performance to ensure top-tier store health.
- Identify growth opportunities and recommend improvements based on data insights.

**Cross-Department Collaboration**
- Work closely with marketing, operations, warehouse, and finance teams to ensure alignment on campaigns, stock, and pricing.
- Support digital marketing initiatives (ads, social media promotions, influencer collaborations).
- Liaise with marketplace representatives for ongoing partnerships and optimization strategies.

**Qualifications & Requirements**
- Diploma or Degree in Business, Marketing, E-Commerce, or related field.
- **2-5 years of experience** in E-Commerce / Marketplace account management (Shopee, Lazada, TikTok).
- Strong understanding of online retail operations, marketing campaigns, and data analytics.
- Proficient in Microsoft Office, Canva, and marketplace backend tools.
- Excellent communication and negotiation skills.
- Analytical mindset, proactive, and detail-oriented.
- Able to multitask and work in a fast-paced environment.

**Added Advantage**
- Prior experience in **FMCG, beauty, or health & wellness industries.**:

- Hands-on experience in **managing campaigns, livestreams, or affiliate marketing.**:

- Familiarity with **data reporting, sales dashboards, and marketplace ads.**

**Job Types**: Full-time, Permanent

Pay: RM3,200.00 - RM6,000.00 per month

**Benefits**:

- Additional leave
- Cell phone reimbursement
- Maternity leave
- Meal provided
- Opportunities for promotion
- Parental leave
- Professional development

Application Question(s):

- What is your Expected Salary?
- What is your Current Salary?
- How long is your Notice Period?

Work Location: In person

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