Customer Success Specialist

4 days ago

Air Itam, Malaysia Helius Technologies Sdn. Bhd. Full time

**Job Title**: Customer Success Specialist (CSS)
**Location**: Penang
**Employment Type**: 12 month contract (renewal contract)

**About the Role**:
**Key Responsibilities**:

- Assist customers in placing online orders, resolving inquiries, and managing concerns with a professional attitude.
- Ensure the confidentiality and security of customer payment and personal information during transactions.
- Identify and escalate priority issues through appropriate channels.
- Collaborate with team members to continuously improve the customer support experience.
- Stay updated on product knowledge, attend training sessions, and contribute suggestions to enhance service quality.
- Meet all performance metrics set by the company and adhere to established policies and procedures.

**Qualifications**:

- **Education**: Bachelor’s Degree or Diploma in any discipline.
- **Language Proficiency**: Must have B2 level English & Mandarin proficiency (reading, writing, speaking, and comprehension).
- **Experience**: Minimum of 6 months of experience in customer support (fresh graduates with relevant degrees are welcome to apply).
- **Preferred Experience**: Call center experience is advantageous but not required.

**Skills Required**:

- Strong customer service orientation with a focus on delivering results and solutions.
- Active listening skills with the ability to manage customer expectations professionally.
- Emotional intelligence and the ability to remain calm under pressure.
- Excellent reasoning, analytical, and critical thinking skills.
- Proficiency in Microsoft Windows and Microsoft Office; typing speed of 40 wpm with 90% accuracy.
- Ability to thrive in a fast-paced environment, accept feedback, and continuously strive for improvement.

**Why Join Us?**
- Be part of a customer-centric team that values responsibility, quality, and a passion for excellence.
- Opportunity for continuous learning and growth within a dynamic environment.
- A chance to contribute to the brand’s success and positively impact customer experiences.

**How to Apply**:
**Job Types**: Full-time, Contract
Contract length: 12 months

Pay: RM3,000.00 - RM5,000.00 per month

**Benefits**:

- Health insurance
- Opportunities for promotion
- Professional development

Schedule:

- Rotational shift

Supplemental Pay:

- Overtime pay

Ability to commute/relocate:

- Penang Hill: Reliably commute or planning to relocate before starting work (preferred)

**Location**:

- Penang Hill (preferred)

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