Customer Service Executive

5 days ago

Wangsa Maju, Malaysia Hatimurni Islamic Private Education Learning Centre Full time

**Salary**: RM2,000 - RM2,500 per month (depending on experience & skills)

**Commission**: 3% - 5% based on sales performance projects

**Fixed Allowance**: RM200 per month after a probation period of 3 to 6 months

We are looking for passionate and enthusiastic individuals to join our team as Customer Service Executives (EPP). EPPs play a vital role in managing customer relations for KAFA Online Hatimurni and Skor A UPKK, providing excellent support to parents and guardians while handling sales and event matters with full dedication.

**Main Responsibilities**:
1. Act as the main point of contact for parents and guardians registered with the KAFA Online classes and Skor A UPKK program.

2. Provide accurate and up-to-date information about the programs, including schedules, updates, and policies.

4. Resolve customer complaints promptly and ensure customer satisfaction with the services provided.

5. Identify sales opportunities and effectively promote KAFA Online and Skor A UPKK services.

6. Participate in planning and managing events such as the KAFA Online Hatimurni Road Tour.

7. Maintain well-organized records of communication, sales, and activity reports.

**Qualifications & Skills**:
1. Diploma or Bachelor’s Degree in Communication, Marketing, Business Administration, or a related field.

2. Strong verbal and written communication skills in Bahasa Malaysia (proficiency in English is an added advantage).

3. Excellent interpersonal skills and the ability to build positive relationships with customers.

4. Experience in customer service, sales, or event management is an added advantage.

5. Ability to multitask, set priorities, and manage time effectively.

6. Proficient in Microsoft Office, Google Workspace, and social media platforms.

**Job Types**: Full-time, Permanent

Pay: RM2,000.00 - RM2,500.00 per month

**Benefits**:

- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Day shift

Supplemental Pay:

- Commission pay
- Performance bonus

**Education**:

- Diploma/Advanced Diploma (preferred)

Application Deadline: 10/14/2024

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