Quality Analyst Manager

1 week ago


Kuala Lumpur, Malaysia MPS Full time

Role : Quality Analyst Manager (Open for any nationality)

Working location : Bangkok, Thailand

Normal working hours : Monday to Friday (9am to 6pm).
- Experience in managing quality in Business Process Outsourcing or Contact Centres leading cross functional quality improvement projects and teams'
- Language proficiency in English is mandatory. Bi-lingual in Korean/Indonesian/Thai is preferred.
- 3+ years of demonstrated management ability across diverse functions (direct reports, cross functional relationships, 3rd party vendors. etc.)
- Proven track record of collaborating with cross-functional groups to produce results
- Demonstrated ability to perform well in a rapidly changing and extremely global team
- Strong practical experience with Excel (PivotTable, Charts, Statistical functions) is required a plus
- Excellent communication skills
- Strong critical thinking and exceptional problem-solving skills
- Proven track record of breaking down complex process and identifying key pain points in order to deliver business improvements at the regional or global level
- Passion for our mission of ensuring a world class support experience for our community
- Quality certification (e.g. Lean Six Sigma, TQM, etc.) a plus

Pay: RM9,000.00 - RM10,500.00 per month

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or willing to relocate with an employer-provided relocation package (preferred)



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