Customer Service Representative

2 weeks ago

Cyberjaya, Malaysia MYBARBER TECH SDN. BHD. Full time

**Position : Customer Service Representative**
**Location : Kenwingston Business Centre, Cyberjaya**

**Benefits**:

- _Medical Benefit_
- _Work Equipment_
- _Growth & Upskill_
- _Free Flow Pantry_


**About Us**
myBarber is an innovative app that connects customers with professional barbers for seamless hair grooming services, either at barbershops or in the comfort of their homes. Since our launch in August 2024, we’ve partnered with over 150 barbers across Malaysia and continue to grow our community.


**Job Overview**
myBarber is seeking a dedicated and personable Customer Service Representative to join our team. This role will be responsible for providing excellent customer support to our users, including barbershops, freelance barbers, and their clients.


**Customer Support**:

- Provide information about myBarber’s services, features, and policies.
- Assist customers with account setup, navigation, and troubleshooting.

**Issue Resolution**:

- Identify and resolve customer issues and complaints promptly.
- Escalate complex issues to the appropriate department or supervisor when necessary.
- Follow up with customers to ensure their issues are fully resolved and they are satisfied with the outcome.

**Feedback Collection**:

- Gather feedback from customers to understand their needs and improve our services.
- Document and report recurring issues and customer feedback to the product and development teams.
- Participate in regular team meetings to discuss common issues and suggest improvements.

**Customer Relationship Management**:

- Build and maintain positive relationships with customers to encourage loyalty and retention.
- Provide exceptional customer service and go the extra mile to ensure customer satisfaction.
- Handle sensitive customer information with confidentiality and care.

**Knowledge Management**:

- Stay updated with myBarber’s latest features, services, and policies.
- Contribute to the development and maintenance of customer support resources, including FAQs and help articles.
- Share knowledge and best practices with team members to enhance overall customer support.

**Collaboration**:

- Work closely with the sales, marketing, and product development teams to ensure a cohesive customer experience.
- Coordinate with other departments to resolve customer issues and provide accurate information.
- Participate in training sessions and workshops to improve customer service skills.

Pay: RM2,500.00 - RM3,000.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday

Supplemental Pay:

- Overtime pay

**Education**:

- Diploma/Advanced Diploma (required)

**Experience**:

- Customer Care Specialist: 2 years (required)

Work Location: In person

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