Guest Service Assistant

2 weeks ago


Kuala Lumpur, Malaysia Dorsett Hartamas, Kuala Lumpur Full time

Job Responsibilities:

- Perform all check-in and check-out guests
- To provide a courteous and professional service at all service.
- To attend to all guests who approach the Front Desk, immediately, cordially and with a smile.
- To be constantly aware of the room situation and to strive to obtain maximum occupancy.
- To attend to hotel guests in the procedure of registering, enquiries, key handling, messages and all related matters.
- To register the guests promptly ensuring that they are provided with all necessary information.
- To answer the telephone promptly and clearly, ensuring a courteous and friendly manner.
- To take room reservations effectively, efficiently and as laid down in the reservation operations manual.
- To ensure that the VIP, and Special Request rooms are blocked, and that all keys are in order.
- To have a sound knowledge of the company’s Marketing Programmes and Promotions.
- Maintain up to date and accurate guest histories.
- Actively sell the hotel to guests to maximise the internal revenue of the hotel.
- Be aware of all hotel services and facilities.
- To tabulate daily guest bills neatly and tidily and verify recurrences.

**Job Types**: Full-time, Permanent

**Salary**: RM2,000.00 - RM2,300.00 per month

**Benefits**:

- Dental insurance
- Health insurance
- Maternity leave
- Meal allowance
- Meal provided
- Opportunities for promotion
- Parental leave

Schedule:

- Rotational shift

Supplemental pay types:

- Commission pay
- Overtime pay
- Performance bonus



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