Service Desk Analyst

7 hours ago

Cyberjaya, Malaysia Atos Full time

**Job title: Service Desk Analyst - Korean**

**Location: Cyberjeya Malaysia**

**Job type: Permanent**

**Roles and Responsibilities**
- Experience of working in a large customer focused environment;
- At least 1 year’s experience in a customer service industry, preferably IT based;
- At least 2 years experience of working in a helpdesk/customer handling environment;
- Fresh graduates with IT knowledge is welcome to apply.
- Previous working experience in a multinational Service Desk/Helpdesk environment for 1 to 2 years is an definite added advantage
- Good interpersonal skills and customer interface skills - both on the phone and in person with customers and colleagues
- Good written and verbal communication skills - in particular verbal and telephone enquiry handling skills in business fluent English and Korean
- Excellent listening skill
- Good analytical skills and an ability to define the precise nature of customer problems;
- Ability to conceptualize problems
- Ability to give specific and clear instructions and problem-solving advice
- Ability to organize and prioritize work in an effective manner
- Ability to work under pressure and be decisive
- Ability to support multiple accounts/customer environment
- Methodical and disciplined approach to work
- Self motivation, drive and determination to succeed
- Good personal time management and task organization
- Ability to structure and organize small projects
- Ability to work well in a team
- Good understanding of customer satisfaction principles and practices

**Technical**
- In depth knowledge of PC technologies and desktop/server hardware and software architectures
- Knowledge of cabling and network architectures
- Ability to grasp new technical concepts quickly
- Basic understanding of computers and how they are configured
- Ability to identify and distinguish between hardware, software, network and server problems;
- Good knowledge of Atos Origin support teams and their interface with customers
- Knowledge and experience in the use of customer request recording systems and Atos Origin Service Management Tool
- Knowledge and experience in RAS support and general administration

Pay: RM7,000.00 - RM9,500.00 per month

**Benefits**:

- Health insurance

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus

**Language**:

- Korean (preferred)

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