Network Support- Japanese

3 days ago

Kuala Lumpur, Malaysia Abhidi Solution Full time

customers worldwide. - Provide technical support for Cisco technologies, products, and/or solutions, resolving moderate to complex technical problems. - Utilize sophisticated lab setups to duplicate and solve problems, ensuring high customer satisfaction. - Keep up-to-date with the latest technology trends/products to provide high-quality support. - Act as a focal point for large account network problem resolution and provide technical leadership. - Manage the current and future requirements for Cisco TAC labs to debug complex problems. - Develop content, including technical documents and white papers, to simplify the support experience for customers. - Drive improvements in product serviceability, new product/feature incubation, and field quality. - Conduct training programs and mentoring for technical consulting engineers. - Work closely with colleagues to achieve common goals and share knowledge. **Technical Skills Requirements**: - Hands-on experience with Cisco products and technologies, including Telepresence, CUCM, MS, VCS, IOS-XR Router, IOS-XE architecture, Cable, SP Mobility, and optical. - Knowledge of industry-standard routing protocols (BGP, OSPF, IS-IS), MPLS, MPLS L2 VPN, MPLS L3 VPN, QoS, multicast, NAT, ALG, HA, IDS/IPS. - Experience with LAN switching, wireless, architecture, NMS, DNA Center, routing protocols (OSPF, RIP, BGP, Static), and security protocols (ACL, NAT, VPN IPsec Tunnel, SSL VPN Tunnel). - Strong troubleshooting skills on TCP/IP, HTTPS, DNS, SSL & TLS, and experience with tools like Wireshark, Putty, TCPDUMP. - Experience with Data Center technologies, including Nexus switches, UCS-B systems, and storage networking. - Knowledge of server OS (Windows, VMware, Linux), server virtualization, and Ethernet/SAN environments. - Hands-on experience with Load Balancers/Application Delivery Controllers (Big IP F5, Citrix, NetScaler, Riverbed, Barracuda). Firewall, AMP, AAA, Cisco Secure Firewall Firepower 7.0. **Qualifications**: - 3-7 years of relevant work experience in a troubleshooting/customer-facing environment. - Bachelor's or Master's degree in engineering, electronics, telecommunications, electrical, computer science, or a related field. - Certifications: CCNA (required), CCNP, CCIE (preferred). - Proven troubleshooting experience in complex environments. - Effective communication skills in English; other languages are a plus. - Ability to work collaboratively in a multicultural team environment. - Passion and demonstrated ability to learn and adapt to new technologies. **Job Types**: Full-time, Permanent Pay: Up to RM20,000.00 per month **Benefits**: - Opportunities for promotion - Professional development Schedule: - Early shift - Monday to Friday

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