Customer Service Officer

2 weeks ago

Petaling Jaya, Malaysia Beacon Hospital Sdn Bhd Full time

**DUTIES & RESPONSIBLITIES: -**
- Coordinate and provide smooth health screening journey for customer from registration until being seen by doctor.
- Ensure accurate appointment of patient’s health screening, provide efficient frontline services, maintain accuracy and confidentiality of all the patients’ information and as well as to provide customer service excellence at the frontline counters
- Welcomes patients warmly at the frontline counters. Answers telephone calls courteously.
- Ensure excellent customer service to clients at all time, attend to customer all time needs.
- Attends to patients / visitors promptly. Special arrangement for VIP if required.
- Obtain and record all customer satisfaction and feedback.
- Handling complaint if within the control. Otherwise, report to immediate superior without further delay.
- Ensure cleanliness and tidiness of the department. Monitoring and handling on customer food service. E.g. Refreshment (meal), washroom/changing room, festival decoration and/or when is assigned.
- Required to participate in marketing activity. E.g. referral leads
- Required to handle and manage doc referrals and appointment.
- Participates in Hospital QA activities.
- Counsel/advise/arrange walk-ins customer enquiry on the Health Screening package / appointment.
- Participates and contributes in health screening process flow improvement program.
- Carries out the assignments or any other ad-hoc task when necessary or required under the direction of Assistant Manager, Manager and Senior Manager.
- Provide report as per requirement.

**Salary**: RM2,000.00 - RM2,500.00 per month

Schedule:

- Day shift

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Petaling Jaya: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Customer Care Specialist: 1 year (required)

**Language**:

- Mandarin (required)
- Bahasa (required)

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