Field Technology Service Specialist

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

**A Day in the Life**:
**Bold Thinking. Bolder Actions. We are Medtronic**

Our journey to take healthcare Further, Together, begins with the collective efforts of our employees around the world. It’s those efforts that are reflected in Tenet 5 of our Mission, and rewarded through a complete package of benefits, pay, and resources designed to support you at every career and life stage.

The Field Support Engineer is responsible for all aspects of equipment support performed at customer sites or prior to delivery, and to ensure that it is completed in compliance with all company policies and standard operating procedures. This may include pre-delivery inspection, installation, commissioning, planned maintenance, troubleshooting, assessment, breakdown repair, and in-service to customers on basic device maintenance.

He or she is the main contact point with the local customers. May be responsible for providing quotations and negotiating discounts within their approved DOA.

**Responsibilities may include the following and other duties may be assigned**:

- Effectively manage the customer expectation and compliance with customers' SLAs and safety
- Able to support last minute call to attend the customer onsite calls at non-working hours.
- Supports minor projects, including performing tests, interpreting data, developing reports
- Has working knowledge of all products and can provide some guidance to lower level employees including 3rd party service provider engineers
- Expected to independently propose solutions to problems for supervisor review
- Obtains and provides technical information on matters of significant importance to the job area
- Able to assist in providing on the job guidance to other employees within job area
- Acts as an escalation point for issues encountered in the field
- Monitors own certification status and highlights need for re-certification
- Coordinate test tool and spare part availability in the field
- Communicates independently with biomedical engineers, the in-country commercial organization, and customers on product lifecycle management, product upgrades and upcoming new product introductions
- Responsible to ensure all documentation, system entries are fully complete in a timely manner and lead by example in good documentation practice

**Required Knowledge and Experience**:

- Bachelor’s Degree in a relevant field
- Minimum of 2 years of relevant experience or advanced degree with 0 years of experience
- In depth experience with radiation medical device for a minimum of 2 years(good to have)Typically requires minimum of 5 years of work experience; may require vocational or technical education or certification in addition to prior work experience
- Working experience in ICU / Operating Theatre / relevant hospital / healthcare environment
- Working knowledge of ISO13485 / GDPMD
- Requires knowledge of operational systems, techniques and practices typically gained through extensive experience and/or education
- Good knowledge on troubleshooting methods/skills and capital equipment control
- Experience with SAP / Service Max
- Customer oriented, good analytical and problem-solving skills
- Experience with service sales and promotion
- Effective verbal and written English communication skills

**Physical Job Requirements**

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

**Benefits & Compensation**:
**Medtronic offers a competitive Salary and flexible Benefits Package**
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

**About Medtronic**:**We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.**
**Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.**
**We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.