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Customer Service Representative

2 weeks ago

Shah Alam, Malaysia FMX (M) SDN BHD Full time

We are looking for a **Customer Service Representative** to serves as the primary point of contact for customers, resolving delivery inquiries, managing shipment issues, and ensuring a positive customer experience from pickup to delivery.

**Key Responsibilities:

- **
- Track and update the status of courier shipments.
- Resolve issues related to delays, misrouted packages, or lost shipments.
- Coordinate with dispatchers, drivers, and warehouse staff to provide real-time information to customers.
- Log customer interactions and update shipment information in the tracking systems.
- Escalate unresolved issues to the appropriate department or supervisor.
- Provide pickup scheduling, and basic shipment instructions.
- Educate customers on shipping procedures, restrictions, and service options.
- Maintain a high level of product and service knowledge to provide accurate information.
- Follow up with customers to ensure satisfaction and gather feedback.

**Qualification / Experience and Skills:

- **
- At least Diploma or equivalent required; associate or bachelor’s degree preferred.
- Previous experience in customer service, preferably in courier, logistics, or transportation industry.
- Strong communication and problem-solving skills.
- Ability to multitask and work efficiently in a fast-paced environment.
- Work as teammate to Support customer FeDex/TNT Account
- Familiarity with courier industry terms and procedures is a plus.

**Work Conditions:

- **
- Ability to communicate across functional level
- Team Player and support on Operations when needed
- 5.5 days (with alternate Saturday)

**Working Location:

- **
- **FMX (M) Sdn Bhd**_

Lot 8, Jalan Sungai Kayu Ara 32/38, Taman Perindustrian Berjaya, Seksyen 32

40460 Shah Alam, Selangor

**Job Types**: Full-time, Permanent, Fresh graduate

Pay: RM2,100.00 - RM2,800.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Day shift
- On call
- Rotational shift

Supplemental Pay:

- Overtime pay

**Experience**:

- Customer Service: 1 year (preferred)
- working in Logistic/Courier Industry: 1 year (preferred)

Work Location: In person