Customer Service Professional

5 days ago

Kuala Lumpur, Malaysia SRG Asia Pacific Sdn. Bhd. Full time

PROJECT: MAXIS

BuildYourDreamWithUs

What you would enjoy as SRGian?
- Ability to earn high performance incentives UP T0 RM1000
- Performance based environment which gives you an opportunity to outshine

Constant support and extensive training to prepare you for your role and your career growth.
- Be coached and mentored by the experts in the field
- Rigorous expansion which gives you great opportunity for career advancement
- Exposure & experience in a fast paced BPO Call Centre Industry
- Ability to sharpen and enhance your communication and negotiation skills
- Convenient & easy access to working location (KL Sentral) - accessible to all modes of public transport
- Fun and exciting work environment
- Engaging activities and recognition programs
- Medical claims, Employer’s EPF contribution and social security coverage

What you will do:

- Interact with customers via telephone to provide information and assistance
- Professionally handle high volume of inquiries from customers

Achieve productivity standards and goals while maintaining the highest level of customer service
- Able to resolve the calls within the agreed SLA (Service Level Agreement)
- Must demonstrate high degree of integrity and confidentiality
- Undertake any other duties as-and-when assigned by the Management
- Must possess minimum SPM
- Experience in customer service roles is desirable. Past working experience in contact/call center are encouraged to apply
- Good command of spoken and written English and Bahasa Malaysia Personality traits - Good attitude, enthusiastic, detail-oriented, responsible, trustworthy, ethical, and goal focused
- Customer service skills - Attentiveness, empathy, patience and consistency, persuasive, immaculate telephone manners and communication skills
- Able to work on rotational days
- Required to have own transportation arrangement as u need to work on PM Shift (1-10PM, 2PM-11PM,3PM-12AM)

Pay: RM2,000.21 - RM3,000.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
- Vision insurance

Schedule:

- Afternoon shift
- Evening shift

Supplemental Pay:

- Commission pay
- Performance bonus

Application Question(s):

- Are you able to work on night shift

**Education**:

- STM/STPM (preferred)

**Experience**:

- Customer Care Specialist: 1 year (preferred)

**Language**:

- English (preferred)
- Bahasa (preferred)

Expected Start Date: 09/20/2024

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