Human Resource Executive
12 hours ago
In Herlo Consultancy Sdn Bhd, we value all our employees and will endeavor to create a safe and positive working environment where all employees are treated with dignity and respect. We recognize the need for flexibility of operations dictated by rapidly changing economic and other conditions. It is our belief that our employees are honest and trustworthy and should be treated with respect and confidence.
**Role Expectation**
You are expected to coordinate with employees on behalf of the customers' requirements, have patience to communicate with employees on every arrangement, keep track on employees' work performances and always maintain a good relationship with them for the long run. You'll learn to put the right people with the right abilities in the right place at the right time.
**Your Benefits**
- Wellness Benefits
- Outpatient Claims for you and your dependents
- Attendance Bonus
- Public Holidays Entitlement (All Federal & State Holidays)
- Career Progression Opportunities
- Excellence Awards to recognize employees' performance
- Employee Referral Scheme
**So what will you be doing?**
- Manage the process of client requests to start their confinement nanny (CN) services.
- Identify and assess customers’ needs to arrange the most appropriate CNs for them pertaining to their case.
- Work closely with relevant teams to support their processes to improve customer satisfaction.
- Keep records of all necessary information from relevant whatsapp group and enter all information required into the company database.
- Manage our CN entire life cycle collaboration with us which include facilitating their entry into Singapore, arranging and securing assignments for them, facilitating their lodging between job and managing and resolving their grievances.
- Assist to manage and improve relations with CNs to reduce turnover rate.
- Managing CN break days between jobs to achieve optimal productivity.
- Keep records of all interactions with CN and enter all information required into the company database.
- Hold high esteem for the quality of your work and ensure all work is done and completed according to the set-out timeline.
**We do have a few job requirements that we will love to be upfront with you,**
- Diploma or Bachelor's Degree/Post Graduate Diploma/Professional Degree in equivalent major.
- Effectively bilingual in Mandarin & English in order to communicate with multi-lingual speaking employees.
- Proficient in Google Sheets & Excel.
- Knowledgeable in computer literacy skills.
- Strong problem-solving skills.
- Self-motivated and result driven with initiatives to constantly seek process improvement.
- Able to work on weekend shift.
- Able to start work immediately or with short notice is preferred.
**If you have read till now, and believe that the above describes you. What are you waiting for, your career is awaiting you**
**Job Types**: Full-time, Permanent
**Salary**: RM3,100.00 - RM3,650.00 per month
**Benefits**:
- Dental insurance
- Flexible schedule
- Free parking
- Health insurance
- Maternity leave
- Vision insurance
Schedule:
- Rotational shift
Supplemental pay types:
- Attendance bonus
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- Johor Bahru: Reliably commute or planning to relocate before starting work (preferred)
**Education**:
- Diploma/Advanced Diploma (preferred)
**Language**:
- Mandarin (required)
- Eng (required)
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