Operations Executive, Asia Global Service

**Company Description**

Miki Travel is a leading travel service provider, with a wealth of over 50 years of experience and expertise in providing a full range of travel products across the globe. We supply our travel agent partners across Asia with tailor-made and package tours, MICE services in a host of worldwide destinations, all backed by expert teams in a host of key locations.

We place technology and strong relationship building at the forefront of our business and believe that this has been the key to our success to date. We believe that our colleagues are our invaluable assets, and are looking for people with passion. At Miki Travel, we always aim to develop and grow along with our people; we provide ongoing training and staff development programs, to ensure they can deliver outstanding services.

**Responsibilities**
- Travel tour operating from go ahead till tour finish.
- Maintain compliance with regulatory requirements and industry standards.
- Using in-house system and follow the guideline to make all service order in place.
- Well budget management and conduct negotiation and communication with relevant parties.
- Follow up the request and amendment to deliver result across multiple time zones.
- Invoice issuance including draft invoice & check final costing sheets. To input precise expected cost while issuing invoice. Follow additional invoice/credit note to agent if any.
- Check supplier’s invoice properly to ensure our payment is accurate and without delay.
- To ensure productivity for tour handling and also control the ratio of mistake to cause financial impact.
- Facilitate the coordination of tasks and communication with each corporate parties (e.g. Network office, service venders).
- Follow up tour report / complaint handling for further investigation and compensation requirement.
- To record all the cases into Quality Control Log book for statistics and review
- Collaborate closely with cross-functional department across quotation team and other sales office operation team.
- Implement effective solutions and suggestions to clients for pending matters and unexpected situations.

**Requirements**:

- Diploma / Degree in Hospitality Management or related discipline with 1 - 3 years of relevant experience in Travel & Hospitality industry. Fresh graduates are welcome
- Proficiency in English & Mandarin. **Strong Chinese literacy is a must. 優良中文讀寫能力是必須的**:

- Excellent communication skills, attention to detail, and ability to multitask in a fast-paced environment
- Attention to detail, adapt changes and have passion for continuous process improvement.
- Positive can-do attitude and willingness to support on any request as needed
- Have a growth mindset, demonstrated through desire to learn and adapt
- High sense of efficiency and accuracy
- Ability to comprehend systematic logical flows
- Experience collaborating with colleagues in a team-based environment

**Benefits & Perks**:

- Incredible remuneration package (performance bonus, bi-annual incentive bonus, transportation allowance)
- Group medical insurance exceeding regulatory standards, minimum 14 days annual leave, EPF and SOCSO
- Free training and coaching for beginners, incentive tour
- Long service award, Employee award, Annual Party / Dinner

**Job Types**: Full-time, Permanent

Pay: RM3,000.00 - RM4,500.00 per month

**Benefits**:

- Additional leave
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Holidays
- Rotational shift
- Weekend jobs

Supplemental Pay:

- 13th month salary
- Overtime pay

Application Question(s):

- Can you speak, read, and write in Mandarin? If yes, how would you rate your Mandarin skills on a scale of 1 (Poor) to 10 (Excellent)?
- What is your expected salary?
- What is your notice period like?

**Education**:

- Bachelor's (preferred)

**Experience**:

- Operations : 1 year (preferred)

Work Location: In person