Customer Care Consultant
3 days ago
JOB SCOPE:
- Professionally Interact with Astro customers via WhatsApp to provide information and assistance
- Escalated complaints or requests via Service Requests & Trouble Tickets
- Cross-selling of all products and services including all upgrades for product & packages
**REQUIREMENTS**:
- SPM/Diploma/Degree
- Experience in customer service roles is desirable
- Past working experience in contact/call center is encouraged to apply
- Good command of spoken and written English and Bahasa Malaysia
- Personality traits - Good attitude, enthusiastic, detail-oriented, responsible, trustworthy, ethical, and goal-focused
- Customer service skills - Attentiveness, empathy, patience and consistency, persuasive, immaculate telephone manners, and communication skills
- Stress tolerance and ability to work under pressure
- Able to work on public holidays, and weekends (ROTATIONAL SHIFT BASIS; 8AM - 5PM/ 12AM - 9PM)
- Working Hours ~ Rotational Shift Monday - Sunday (2 days off)
Pay: RM2,000.00 - RM2,800.00 per month
**Benefits**:
- Opportunities for promotion
- Parental leave
- Professional development
Schedule:
- Afternoon shift
- Day shift
- Early shift
- Rotational shift
Supplemental Pay:
- Attendance bonus
- Overtime pay
- Performance bonus
Expected Start Date: 11/15/2024
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