Service Desk Analyst

About UsWe are a global technology company, driving energy innovation for a balanced planet. Together, we create amazing technology that unlocks access to energy for the benefit of all.Our inclusive culture is the key to our success. We collaborate with our internal community of colleagues, alumni, and our valued external partners to support each other and...

[ad_1]Service Desk Analyst – French SpeakerPetaling Jaya – MalaysiaAbout UsWe are a global technology company, driving energy innovation for a balanced planet. Together, we create amazing technology that unlocks access to energy for the benefit of all.Our inclusive culture is the key to our success. We collaborate with our internal community of...

Responsibilities:Attending to phone calls, self-service tickets and emails relating to business issues and to escalate issues appropriately using hierarchical and functional escalation guidelines.Monitor and ensure audit trail of all incidents/cases logged through the use of required tools. Manage incidents/ tickets ensuring speedy resolution within the...

**About us** - We are a global technology company, driving energy innovation for a balanced planet. Together, we create amazing technology that unlocks access to energy for the benefit of all. - Our inclusive culture is the key to our success. We collaborate with our internal community of colleagues, alumni, and our valued external partners to support each...

**D**UTIES AND **R**ESPONSIBILITIES**: We are looking for a Tech Support/Service Desk Analyst to join a small but established project team to work on an external Client-facing Service Desk & provide support to a number of Project Administration activities. This role is based in Petaling jaya and will involve: Log system incidents & delegate incidents to the...

**PURPOSE OF ROLE** - Assist in resolution of identified problems. **OBJECTIVES** - Provide accurate Incident resolution and Service Request management within established Service Level Agreement (SLA) and Operating Level Agreement (OLA) time frames, meeting or exceeding customer’s requirements and expectations. - Incidents and Service Requests are managed...

If you are looking to excel and make a difference, take a closer look at us This role is engaged through third party contractor Service Desk Frontend - Manages the expectations of the services scope of works. - Perform services with a high degree of commitment and timeliness in meeting established performance standards and customer satisfaction. - Act as a...

We are looking for a highly capable service desk analyst to be part of our global service desk unit. Company nature: IT Consulting (Business & Management) Employment status: Permanent Salary & Benefit**:Basic + Language allowance** + Bonus + benefit Medical, Miscellaneous allowance, Parking, Performance Bonus Job Responsivities: You will be handling...

Day to day as an executive and tier 1 support Providing desk side support including white glove service to executive team and on site level 1 support to users - Imaging and re-imaging laptops and desktops setting it up with required configurations for new and existing users. - Diagnosing, troubleshooting and solving hardware (PCs, Printers), software and...

Day to day as an executive and tier 1 support Providing desk side support including white glove service to executive team and on site level 1 support to users - Imaging and re-imaging laptops and desktops setting it up with required configurations for new and existing users. - Diagnosing, troubleshooting and solving hardware (PCs, Printers), software and...