Live Chat Agent

14 hours ago

Bukit Bintang, Malaysia Transcosmos Malaysia Sdn Bhd Full time

To handle customer complaints, troubleshoot problems, and escalate complex issues to appropriate teams or supervisors for resolution.
- To maintain a professional and courteous demeanor during interactions with customers, ensuring high-quality service and customer satisfaction.
- To keep detailed records of customer interactions, transactions, inquiries, and complaints using designated software or CRM systems.
- To follow established procedures and protocols for handling customer inquiries and escalations, adhering to company policies and standards.
- To collaborate with cross-functional teams, including logistics, sales, and product departments, to resolve customer issues and improve service delivery.
- To stay informed about E-commerce products, promotions, policies, and procedures to provide accurate and up-to-date information to customers.
- To meet or exceed performance targets, including response time, resolution time, customer satisfaction ratings, and quality assurance metrics.
- To maintain confidentiality of customer information and adhere to data protection regulations and privacy policies.
- Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance, and continual improvement of the company.

**Requirements**:

- Possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree, any field.
- Have at least 6 months experience in customer service, preferably in call center industry.
- Have excellent verbal and written communication.
- Able to achieve typing speed of 40 wpm/ 100% accuracy or above.
- Comfortable working in rotational shift and working days.
- Which of the following statements best describes your right to work in Malaysia?
- What's your expected monthly basic salary?
- How many years' experience do you have as a Customer Service Executive?
- Do you have customer service experience?
- What's your average typing speed?

**Job Types**: Full-time, Permanent, Fresh graduate

Pay: RM2,500.00 - RM3,300.00 per month

**Benefits**:

- Dental insurance
- Maternity leave
- Opportunities for promotion
- Professional development

Schedule:

- Afternoon shift
- Day shift
- Early shift
- Evening shift
- Holidays
- Night shift
- Rotational shift
- Weekend jobs

Supplemental Pay:

- Attendance bonus
- Overtime pay
- Performance bonus

Application Question(s):

- Have you attend any interview with Transcosmos Malaysia?

**Experience**:

- Customer service: 1 year (required)

**Language**:

- English (required)
- Bahasa (required)

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