Collection Officer

2 weeks ago

Petaling Jaya, Malaysia CapBay Full time

**About Us**:
CapBay operates an award-winning Supply Chain Finance and Peer-to-Peer (P2P) Financing platform. We facilitate inclusive business financing, using existing trade data and relationships. Through our proprietary credit-decisioning model, businesses of all sizes can obtain short-term financing while banks and investors can participate in high-quality financing deals. Additionally, we aim to revolutionize supply chain financing and continue our path of growth and expansion. With our recent market entries into Singapore and Thailand, we are seeking for an individual who is comfortable in communicating and coordinating with the various regional teams. You can find out more about us at

**Collection Officer**

**About the Role**
- W_e are seeking a motivated and experienced Collection Officer to join our team at Capbay. As a Collection Officer, you will play a crucial role in our collections department, responsible for recovering outstanding payments and maintaining strong relationships with our clients and paymasters.

**Key Responsibilities**:

- Contacting customers to discuss outstanding payments and negotiate repayment plans.
- Maintaining detailed records of all customer interactions and payment arrangements.
- Identifying and escalating complex cases to the appropriate team members.
- Collaborating with the wider collections team to develop effective strategies for debt recovery.
- Adhering to all relevant laws, regulations and company policies regarding debt collection.
- Providing excellent customer service and maintaining a professional demeanour at all times.
- Flag up policy and/or procedures standard gaps and accountable them within agreed timelines.
- Monitoring of collections and implementing processes to achieve the targeted collection numbers.
- Managing and updating sheets as well as ad-hoc tasks that are related to the collection function.

**Key Qualifications and Requirements**:

- Bachelor’s Degree in Business Management/Business Administration/Office Management, or a related field and experience in Credit Control.
- Fresh graduates are welcome to apply.
- Strong organizational and multitasking abilities.
- Exceptional communication and interpersonal skills to work effectively with various teams.
- Proficient in MS Office, especially Excel and Word.
- Highly organized with a strong eye for detail and the ability to manage multiple tasks and processes efficiently.
- Excellent analytical skills for interpreting data, identifying trends, and recommending improvements

**What CapBay Offers**:

- Competitive starting salary with potential growth opportunities.
- Comprehensive training to equip you for success.
- Supportive and dynamic work environment.
- Opportunity to be a part of an innovative team leading the future of supply chain financing.

**Benefits**:

- Dental insurance
- Flexible schedule
- Health insurance

Schedule:

- Day shift
- Monday to Friday

Expected Start Date: 12/02/2024

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