Team Lead

2 weeks ago

Klang, Malaysia Zimi Tech Inc. Full time

Responsibilities
- Respond effectively to customer’s query regarding products, services, processes and procedures.
- Assist in processing account related request and overall account management.
- Ensure complete and accurate information are recorded in the system.
- Handle complaints and provide appropriate resolution on a given time frame.
- Work closely with internal and external department in escalating issues to provide resolution to each problem.
- Contributes to team effort by accomplishing related results as needed.

Job Qualifications
- Should have at least 1 year BPO experience.
- Knowledgeable in using MS Excel and Google Spreadsheets.
- Excellent written and verbal communication skills in order to communicate effectively with international customer.
- Ability to work well under pressure, ability to multi-task, prioritize, and manage time effectively.
- Ability to remain professional and courteous with customers at all times.
- Customer orientation and ability to adapt/respond to different types of characters.
- Amenable to work in shifting schedule

**Job Types**: Full-time, Permanent

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Rotational shift

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