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Customer Service Admin Assistance
2 weeks ago
Customer Service cum Admin Assistance
MMW Bone Alignment Centre located at Bandar Bukit Raja, Klang specializes in the Chinese Art of Bone-Setting with the combination of Chinese Medical Arts and Traditional Therapy that relieves problems like sprained muscles, bone dislocation, sciatica, scoliosis, neck pain, hunchback, and others. It is a RISK-FREE Bone-Setting Treatment with No Surgery, No Medicines, and No Injections.
Job description & Responsibilities list:
To convince customers to sign the package
To communicate and interact with customers
Manage large amounts of incoming phone calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid, and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; and follow up to ensure the resolution
Requirements and skills
Proven customer support experience or experience as a Client Service Representative
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
Keep records of customer interactions, process customer accounts, and file documents
Follow communication procedures, guidelines, and policies
Take the extra mile to engage customers
**Job Types**: Full-time, Permanent
Pay: RM1,600.00 - RM3,000.00 per month
**Benefits**:
- Opportunities for promotion
- Professional development
Schedule:
- Day shift
- Fixed shift
Supplemental Pay:
- Commission pay
**Education**:
- STM/STPM (preferred)
**Experience**:
- Customer Care Specialist: 1 year (preferred)
**Language**:
- Mandarin (preferred)
- Bahasa (preferred)
Application Deadline: 11/09/2024
