Customer Service

2 weeks ago

Mid Valley City, Malaysia ParaCell Sdn Bhd Full time

**Customer Service Exec**:

- 12 months extendable contract

(start from 3 months contract (probation period) first + if pass probation will extend another 9 months contract)

Location: Southpoint Tower, Mid Valley City

Working Hours:
5 working days rotational shift and off days
Shift 1 (9:30am-6:30pm)
Shift 2 (3pm-11pm)

**Job scope**:

- Handle inbound/outbound inquiries and feedbacks highlighted by users
- Respond to customer queries in a timely manner via in-house ticketing system
- To update daily trackers and provide information of operational functions in Shopee Express to respective stakeholders
- Work across multiple teams to push for process and system improvements◦ Perform ad-hoc tasks as requested by the department head/reporting line

**Job requirements**:

- Advantage if have experience working in a call center environment (Preferably in the e-commerce sector or logistics industry)
- **Excellent written and verbal communication skills in English, proficiency in other additional languages such as Malay, Cantonese, or Mandarin will be an advantage**:

- Self motivated, and able to work under pressure to manage multiple tasks
- Able to work on a shift or rotation basis
- At least SPM or 1 year relevant working experience

**Job Types**: Full-time, Contract
Contract length: 12 months

Pay: RM2,500.00 per month

**Benefits**:

- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Afternoon shift
- Day shift
- Evening shift

Supplemental Pay:

- Overtime pay

**Education**:

- STM/STPM (preferred)

**Experience**:

- E-commerce: 1 year (required)

**Language**:

- English (preferred)

Work Location: In person

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