Front Office Assistant

2 weeks ago

Johor Bahru, Malaysia Berjaya Waterfront Hotel Johor Bahru Full time

**JOB DESCRIPTION**

JOB TITLE : FRONT OFFICE ASSISTANT

REPORTS TO : DUTY MANAGER / ASSISTANT FRONT OFFICE MANAGER

**REQUIREMENT**
- Minimum SPM or Diploma in Tourism Management.
- Excellent communications skill for both written and verbal. Multiple language skills are preferred.
- Able to work under pressure.
- Self-starter, results oriented and also a team player.
- Pleasant personality with good organisational skills.
- Good problem solving skills.
- Independent and self-motivated with good communication, presentation and interpersonal skills.
- Willing to work on shift and public holiday.

**DUTIES & RESPONSIBILITIES**
- Delivers the basic standards and provide exceptional guest service at all times.
- To greet all guests in a service orientated manner.
- Maintains positive guest and colleague interactions with good working relationships.
- Meets and greets all guests and assists with registrations.
- Personally and frequently verifies that guests are receiving the best possible service during check-in and check-out.
- Verifies arrival and departure details and arranges luggage handling and transportation and other services requested by guests.
- Register hotel's guests in accordance with Front Office policies and procedures.
- Understands rate structure and promotional rates available.
- Be familiar with the hotel’s products and services and policies.
- Ensure all complaints and requests are immediately resolved and follow through with relevant supporting departments.
- Provides excellent service to internal customers as appropriate.
- To update and maintain efficiently the current room status and to inform the Superiors, should their attention are needed.
- Prepare welcome cards and keys for arrival FIT guests.
- Works closely with other Front Office personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
- Constantly check on all forms of correspondences, such as messages / mails / parcel are promptly delivered.
- Ensures that guest history records are accurately maintained and all repeat guests are pre-registered.
- Maintains the Daily Log Book by ensuring any unusual happenings, incidences and all important pending matters are recorded and follow through.
- Maintains sufficient stock of all supplies, such as printing materials, forms and stationeries. To initiate replenishment as and when deem necessary.
- Ensures the strict control of room keys.
- Reports “Lost and Found” items.
- Supports and embraces the spirit of “Team Work”.
- To be familiar with the Front Office computer system.
- Responds to changes in the Front Office function as dictated by the industry, company and hotel.
- Carries out any other reasonable duties and responsibilities as assigned.

**Salary**: RM1,500.00 - RM2,000.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Meal provided
- Opportunities for promotion
- Parental leave

Schedule:

- Holidays
- Rotational shift
- Weekend jobs

Supplemental pay types:

- Overtime pay
- Yearly bonus

Application Question(s):

- Do you have any problem to working on public holiday or weekend?
- How much your salary expected?

**Experience**:

- in hotel industry?: 1 year (preferred)

**Language**:

- Bahasa (preferred)
- English (preferred)

Shift availability:

- Day Shift (required)
- Night Shift (required)
- Overnight Shift (required)

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