Key Account Executive

3 days ago

Kuala Lumpur, Malaysia ShopBack Full time

**Our Journey** ShopBack began in 2014 as a late-night spark of inspiration between Henry and Joel — not just to build a Cashback platform, but to reimagine how brands and consumers connect. As former advertisers, they understood the limitations of traditional marketing, and saw an opportunity to deliver more value on both sides. That idea quickly turned into action, and the first prototype was built over a weekend with the other co-founders. Today, ShopBack serves over 50 million users across 13 markets, partners with 20,000+ merchants, and powers over half a million transactions daily. We're building The World’s Most Rewarding Way to Shop — and looking for bold, driven individuals to join us. As a Key Account Executive, you will be responsible for growing ShopBack’s valued merchants, and delivering unrivaled value and service to them. **The role is based in Malaysia, and will manage a portfolio of Singapore merchants.** **Your Adventure Ahead**: - Deliver key value proposition to merchants, driving demand for adoption of best practices - To coordinate across internal teams, including marketing, business development and operations team in order to achieve merchant’s expectation and maximize performance - Identify feedback, trends and motivations from merchant engagements to develop our internal best practices - Conduct periodic performance reviews with merchants to ensure high campaign participation and optimization of commercial outcome - Strategically grow merchant revenue with a consultative mix of channels, methods and being able to turn raw data into actionable insights - Owning a strong pipeline of retention and consistent delivery of merchant success and milestones - Foster and grow merchant relationships through consistent engagement and ensuring a high quality of service level through a customer centric approach **Essentials to Succeed**: - Minimum 3+ years of experience in key account management, preferably with F&B, Fashion, Home & Lifestyle groups and chains - Data driven with strong analytical and problem-solving skills. Ability to identify trends, extract insights, and correlations in data - Exhibit strong awareness of consumer trends in e-commerce with an ability to ideate and execute campaigns to drive growth for the business - Solution selling: Account growth. Always be looking for new ways to develop, grow and broaden the relationship with the clients. - Able to think out of the box in conceptualizing ideas for merchant acquisition and management - creativity and logical thinking would be key - Must be comfortable with C-level negotiations and have relationships with top decision makers. - Open to travelling (

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