Customer Service Representative

1 week ago

Kuala Lumpur, Malaysia Language Talent Solutions Full time

Below is Information

Role : Customer Service Representative

Location : Work from Home

Compensation : RM 2400

Allowance: RM 300 (fix)

Benefits: EPF & SOCSO / Annual Leave / Medical Leave / Medical Insurance / Professional training provided

Working shift: 2 different rotational shifts: Monday - Friday, Saturday - Wednesday

Working time: 8:00 pm - 5:00 am / 4:00 am - 1:00 pm / 12:00 pm - 9:00 pm

Company : Prometric

Term and Contract : 6 months contract (Renewable)

Job responsibilities:
Achieve and maintain all key quality and productivity metrics in the performance scorecard

To communicate and participate in team meetings, to share best practice and flag issue to the Team Leader.

Continuously identify work process improvements and communicate to Team Leaders and (or) Management Team.

Based upon volumetric demands there will be a requirement to support transactions during weekends.

Provide coaching and assistance as required to managers in testing locations under you remit

Identify and report issues causing complaints to improve processes and procedures

**Job Type**: Contract
Contract length: 6 months

**Salary**: RM2,400.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development

Schedule:

- Night shift

Supplemental pay types:

- Overtime pay
- Retention bonus

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Diploma/Advanced Diploma (required)

**Experience**:

- Customer Care Specialist: 1 year (required)

Shift availability:

- Day Shift (required)
- Night Shift (required)
- Overnight Shift (required)

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