Customer Service/support

5 days ago

Kuala Lumpur, Malaysia HiBlendr Full time

We're looking to onboard a high-energy CS + Sales Rep who can connect well with others to journey with us in the adventure of impacting more lives You'll be working in a growing team of fun-loving, driven and supportive team members while we work towards our company's mission and purpose.
- Perform customer service calls/messages in multiple platforms (FB, IG, Whatsapp, Shopee, Lazada, live chat etc) to ensure customers are attended to.
- Update customer data sheets and daily reports on CRM
- Confirm payments and update their status, process invoices
- Understand the customers’ needs and update customer insights/FAQs to the sales and marketing team
- Provide knowledgeable answers to questions about product, pricing and availability
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Recommend potential products or services to management by collecting customer information and analyzing customer needs
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution and get reviews
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
- Greet customers warmly and ascertain problem or reason for calling
- Assist with placement of orders, refunds, or exchanges
- Suggest solutions when a product malfunctions

**; Requirements**:
- Requirements:

- Proficient in English (Good to have: Mandarin and Bahasa proficiency)
- Willing to learn and work hard
- Independent problem-solving skills
- A plus, if you have experience, is customer-facing jobs.
- Good to have: have the desire to take on leadership positions in the future
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills
- Ability to multi-task, organize, and prioritize work
- Familiar with Customer Relationship Management systems and practice
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multitask, prioritize and manage time effectively
- (If you are lacking in skills and experience in the aspects above, that's okay so long as you have the keenness and ability to pick things up fast.)

  • Telemarketer / Customer Service

    1 week ago

    Kuala Lumpur, Malaysia Bank Call Center Customer Service Full time

    **Responsibilities**: - RM500 - to - RM5000Benefits

  • Customer Service Associate

    16 hours ago

    Kuala Lumpur, Malaysia Customer Connect Malaysia Full time

    **Position**: Customer Service Associate **Salary**: RM1,800.00 - RM2,100 per month **These are the benefits in your career with us**: - Fun and exciting working environment - Lucrative remuneration package - EPF, SOCSO, and Medical coverage - Strategic location (walking distance to all major public transportation modes) - Professional training & training...

  • Manager - Customer Service Operation

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Pinnacle Business Service Full time 80,000 - 120,000 per year

    Company DescriptionFounded in 2020, Tribe Business Services Sdn Bhd emerged with a vision to offer outsourcing services while nurturing a work environment enriched with cultural heritage. Specializing in diverse services, including customer support, IT services, and content moderation, Tribe serves both startups and Fortune 500 companies with bespoke...

  • Customer Service Executive

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia AEON Credit Service (M) Berhad Full time 40,000 - 60,000 per year

    Company DescriptionAEON Credit Service (M) Berhad (AEON Credit), established in 1996, is a prominent financial services provider in Malaysia. The company offers diverse services such as Credit and Prepaid Cards, AEON Wallet, Easy Payment schemes, Motor Vehicle Hire Purchase Financing, Personal Financing, and insurance brokerage through its subsidiary, AEON...

  • External Service Provider with English and

    5 days ago

    Kuala Lumpur, Malaysia SDZ Support Company Full time

    SDZ SUPPORT TECHNOLOGIES AND SERVICES LTD is an international company that provides Customer Support Services to reputable financial firms. One of our biggest clients is IQ OPTION (IQ Option is an international IT company operating in the fintech industry that developed one of the world's best trading platforms for financial instruments). Now we are looking...

  • Customer Service Officer

    5 days ago

    Kuala Lumpur, Malaysia Samsung Authorized Service Center Full time

    **Customer Service Representative** **Samsung Authorized Service Center (One Mobile Care SDN BHD)** **The Garden Mall, Mid Valley City, KL** **Responsibilities**. - Handle issues regarding client complaints and other matters. - Works with supervisors in other departments on updating information and procedures - Handle customer inquiries and feedback. -...

  • Online + Hotline Customer Service

    2 weeks ago

    Kuala Lumpur, Malaysia VSC SERVICE CENTER SDN BHD Full time

    **Job Requirements** - with minimum 1 year of customer service experience. - Proficient in call center operations, service policies, product knowledge, and after-sales SOPs; ability to independently resolve customer issues to achieve satisfaction. - Language required: English, Bahasa Malaysia, Mandarin - Skills required: Customer Service, Communication...

  • External Service Provider with English and Thai

    16 hours ago

    Kuala Lumpur, Malaysia SDZ Support Company Full time

    SDZ SUPPORT TECHNOLOGIES AND SERVICES LTD is an international company that provides customer support services to reputable financial firms. One of our biggest clients is IQ OPTION (IQOption is an international IT company operating in the fintech industry that developed one of the world's best trading platforms for financial instruments). Now we are looking...

  • Internship Customer Service

    3 days ago

    Kuala Lumpur, Malaysia Samsung Authorized Service Center Full time

    **Responsibilities**. - Handle issues regarding client complaints and other matters. - Works with supervisors in other departments on updating information and procedures - Handle customer inquiries and feedback. - Provide accurate, valid and complete information by using the right method or tools. - Follow communication procedures, guidelines and policies -...

  • Customer Service Support

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Cognizant Technology Solutions Full time 30,000 - 60,000 per year

    Job ResponsibilitiesHandle enquiries through phone/live chat and provide extra-ordinary service to our customers in a professional and timely mannerAddress members' enquiries effectively and maintain satisfactory quality of customer serviceMake appropriate recommendations to meet customers' expectationEscalate enquiries when necessary in line with internal...