Transaction Banking Channels Support

2 weeks ago

Shah Alam, Malaysia Hexa Business Full time

Provide Level-2 support of Transaction Banking systems & solutions, e.g. answering queries and troubleshooting functional issues escalated from frontline teams, including Sales, Implementation, Branches and Contact Center, as well as from the customers directly.
- Make timely escalation of unresolved issues to the next level, including Business Analyst, IT & system vendors, with high quality of Level-2 fact finding & analysis.
- Manage end-to-end defect resolution and patches from IT & system vendors, e.g. analysis & resolution discussion, UAT, deployment planning and post deployment sanity / business verification test (BVT).
- Support other BAU activities, e.g. monitor system jobs & errors, prepare Management & Regulatory reports, support Disaster Recovery (DR) activities, and carry out any other duties as directed by Supervisor / Management.
- Identify critical customer & system issues and make prompt escalation to Supervisor / Management.
- Always strive to comply with bank policy, regulation, compliance and BNM guidelines.

Key Skills / Knowledge and Behaviors (if applicable)
- Minimum 2 years of experience & above
- Degree or Diploma in Information Technology, Business or Finance related disciplines
- Strong analytical & problem-solving skills
- Self-starter, “can-do” attitude, customer centric mindset, highly adaptable and can handle multiple priorities in a fast-paced environment
- Pay strong attention to detail and deliver work that is of a high standard
- Domain knowledge in banking, especially Transaction Banking, is a strong advantage
- Good interpersonal and communication skills and are adept at working with multiple stakeholders to drive desired outcomes
- Strong team spirit player with a positive attitude and having the drive to improve processes

**Job Type**: Contract
Contract length: 6 months

**Salary**: From RM6,000.00 per month

Schedule:

- Day shift

  • Channel & Partnership Specialist

    4 days ago

    Shah Alam, Malaysia Razer Merchant Services Sdn. Bhd. Full time

    Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is **a place to do great work**, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also **a great place to work,** providing you the unique, gamer-centric #LifeAtRazer experience that...

  • Channel & Partner Manager

    10 hours ago

    Shah Alam, Malaysia Razer USA Ltd. Full time

    Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric #LifeAtRazer experience that will put...

  • Channel & Partnership Specialist

    2 days ago

    Shah Alam, Selangor, Malaysia Razer Full time 80,000 - 120,000 per year

    Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric #LifeAtRazer experience that will put...

  • Channel & Partnership Specialist

    1 week ago

    Shah Alam, Malaysia Razer Merchant Services Sdn. Bhd. Full time

    Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is **a place to do great work**, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also **a great place to work,** providing you the unique, gamer-centric #LifeAtRazer experience that...

  • Channel & Partner Specialist

    2 days ago

    Shah Alam, Malaysia Razer USA Ltd. Full time

    Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric #LifeAtRazer experience that will put...

  • Brand Operations Executive

    2 days ago

    Shah Alam, Malaysia Agensi Pekerjaan Inter Island Sdn Bhd Full time

    **Responsibilities**: - Coordinate promotional planning and submit campaign documents with modern trade retailers via distributors. - Track and consolidate data on sell-in, sell-out, in-store execution, and stock movements. - Liaise with distributors on listing performance, stock replenishment issues, and campaign compliance. - Assist in preparing data and...

  • Brand Operations Executive

    2 days ago

    Shah Alam, Malaysia Agensi Pekerjaan Inter Island Sdn Bhd Full time

    **Role Overview** **Key Responsibilities** - Coordinate promotional planning and submit campaign documents to modern trade retailers via distributors. - Track and consolidate data on sell-in, sell-out, in-store execution, and stock movements. - Liaise with distributors to resolve issues related to listing performance, stock replenishment, and campaign...

  • Senior Executive, Channel Marketing

    2 days ago

    Shah Alam, Selangor, Malaysia Fraser & Neave (F&N) Full time 90,000 - 120,000 per year

    Job PurposeThe Senior Executive, Channel Marketing is responsible for developing and executing trade and channel marketing strategies to drive sales growth, enhance brand visibility, and strengthen customer engagement across all distribution channels. This role supports the alignment between marketing and sales teams by planning and implementing effective...

  • Channel Sales Executive

    1 week ago

    Shah Alam, Malaysia Rentwise Sdn Bhd Full time

    **Responsibilities**: - Remarket of Remanufactured, As-is, and Refurbished IT Asset through various channels locally and internationally with optimal margin while. To meet annual targeted customer (Computer wholesalers, Dealers, Resellers and end users) acquisition and revenue growth of our Remanufactured/As-is/Refurbished IT Asset. Directly responsible of...

  • Technical & Customer Support Specialist

    2 days ago

    Shah Alam, Selangor, Malaysia Razer Inc. Full time $30,000 - $60,000 per year

    Joining Razer will place you on a global mission to revolutionize the way the world games. Razer isa place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is alsoa great place to work,providing you the unique, gamer-centric experience that will put you in an...