Customer Service Associate
4 days ago
**What You’ll Be Doing**
- Make outbound calls to car owners who have expressed interest in the service.
- Engage with customers to explain available services and schedule for appointments.
- Follow provided call scripts while adapting communication style based on customer responses.
- Share clear and accurate information via WhatsApp and phone calls, ensuring all records are properly updated in the system.
- Achieve individual KPIs, including call volume, conversion rate, and service quality targets.
- Submit daily performance reports and customer feedback to team leads.
- Collaborate with internal teams to monitor appointment progress and address customer inquiries.
- Assist in resolving customer issues through calls and coordinate with relevant departments for follow-ups.
**Job Requirements**
- At least 1 year of experience in outbound telesales, telemarketing, or related call-based roles.
- Fresh graduates with strong motivation and the right attitude are welcome to apply.
- Goal-driven individuals who enjoy structured targets and incentive-driven environments.
- Open to rotational shifts, including weekends and weekday off-days.
**Work Schedule & Hours**
Working 5 days a week with rest days scheduled on a rotating basis
**Operation Hours**:
- 9:00 AM - 8:45 PM
Each week, you’ll work a total of 40 hours across 5 days.
**Job Type**: Contract
Contract length: 12 months
Pay: RM2,000.00 - RM2,400.00 per month
**Benefits**:
- Opportunities for promotion
- Professional development
Schedule:
- Rotational shift
Supplemental Pay:
- Commission pay
- Overtime pay
Work Location: In person
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