Assistant Manager, Digital

1 week ago


Kuala Lumpur, Malaysia Hong Leong Bank Full time

If you are looking to excel and make a difference, take a closer look at us
- Demonstrate innovative thinking, understanding of emerging trends, identifying opportunities within / outside the financial services industry and translating them into viable digital initiatives within the Bank.
- Assist in designing and developing customer centric propositions across the four customer stages - Attract, Acquire, Transact and Engage - aiming to create delightful digital human customer experience with the aim of achieving higher CSAT, driving customer advocacy (NPS) and business outcomes (e.g. increase in customer acquisition, revenue and cost optimization).
- Ideate, design, and execute digital innovation using Design Thinking and Agile methodologies across the bank including Retail Banking, Business/SME Banking, Islamic Banking and HLB’s regional operations (Singapore, Vietnam & Cambodia).
- Collaborate with cross-functional stakeholders (e.g. product, channel, technology, operations & supporting business functions) and external partners (e.g. Bigtechs, Fintechs and start-ups) to drive high impact digital & innovation initiatives.
- Examples of initiatives include digitalizing our offline customer journeys (e.g. branches & call center to digital channels), creating seamless online-to-offline / offline-to-online omni-channel experience, designing our next generation mobile and web experience, forging partnerships with Fintech and startups to create new enabling digital capabilities, or even leading initiatives that may potentially change and disrupt the market.

Experience
- Minimum 5-7 years of relevant work experience
Past experiences in design thinking, process re-engineering (LEAN, Six Sigma) and project management (PMP) especially on new technology adoption projects would be desirable
- Demonstrated ability to work in a matrix environment with different cultures and background
- Experienced in managing projects - from strategy to execution
- Ability to articulate analyses and findings in a crisp and concise manner, both verbally and through written presentations/communications.- About Hong Leong Bank_
- We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China._



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