Operation Manager Business Development

2 weeks ago


George Town, Malaysia LOVE A LOAF Full time

**Join Our Growing Team at Love A Loaf**
We are a fast-growing bakery brand looking for a talented and driven **Operation Manager cum Business Development** (运营经理兼业务发展) to join our team and grow with us.

**Position**: Operation Manager cum Business Development

**Job Type**: Full-Time
**Salary**: RM5,000 - RM8,000++ per month
**Location**: Based at HQ with travel required across Love A Loaf branches

**Job Purpose**:
Ensure smooth store operations while driving sales growth and expanding business opportunities.

**Key Responsibilities**:
**Operations**:

- Ensure smooth day-to-day store operations and order coordination
- Conduct internal audits (cleanliness, display, product quality, staff performance)
- Monitor and analyze sales performance and operating costs
- Lead and evaluate store leaders and staff
- Provide staff training on SOPs, product knowledge, and customer service
- Handle major customer complaints and emergencies
- Improve store efficiency and implement marketing suggestions

**Business Development**:

- Work with marketing on campaigns and promotions
- Develop B2B sales strategies (corporate sales, wholesale, events, activations)
- Identify and build relationships with business clients
- Prepare business proposals to win new accounts
- Lead planning for events and store promotions

**HR & Leadership**:

- Conduct interviews and exit interviews
- Plan and lead department meetings and team building activities
- Recommend rewards, promotions, and performance improvements
- Ensure staff follow company policies and uphold company values

**Reporting & Analysis**:

- Monthly reports: sales, best/worst-selling products, COGS, P&L
- Store audit and training reports
- Quarterly appraisal reports

**Requirements**:

- **Education**: Diploma or above
- **Experience**: Minimum 5-7 years in F&B/retail/hospitality, with at least 3 years in management
- **Language**: Fluent in Mandarin and English
- **Skills**: Strong leadership, problem-solving, communication, and analytical skills
- **Computer**: Proficient in Microsoft Office, POS, ERP systems

**KPIs**:

- Sales growth
- Cost of Goods Sold (COGS)
- Profit & Loss performance
- Customer reviews
- Staff satisfaction and retention

**Benefits**:

- Skill development & training
- Career advancement opportunities
- Staff discount
- SOCSO & EIS
- EPF contributions
- Transport & medical allowance
- Free buns & drinks
- Team bonuses & product commissions
- Birthday leave
- Referral rewards
- Leadership incentives
- Annual rewards for seniority and parental appreciation
- Opportunity to shape company culture

**Start Date**: As soon as possible

Pay: RM5,000.00 - RM8,000.00 per month

**Benefits**:

- Additional leave
- Flexible schedule
- Free parking
- Maternity leave
- Meal provided
- Opportunities for promotion
- Professional development

Schedule:

- Rotational shift

Supplemental Pay:

- Commission pay
- Performance bonus
- Yearly bonus

Application Question(s):

- Are you willing to relocate in Georgetown, Seberang Prai & Kulim area without Hostel provided?

**Education**:

- Bachelor's (preferred)

**Experience**:

- Management: 3 years (preferred)
- Food And Beverages: 5 years (preferred)

**Language**:

- Mandarin & English (preferred)

License/Certification:

- Food Handling Cert. (SLPM) & Thypoid Injection? (preferred)



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