Director, Fcso E&t

Job ID: 33801

Location: Bukit Jalil KL, MY

Area of interest: Operations

Job type: Regular Employee

Work style: Office Working

Opening date: 8 Aug 2025

**Job Summary**
- Lead requirements gathering workshops for FCSO Transformation project initiatives
- Conduct detailed requirements walkthrough with business stakeholders and technology team
- Managing stakeholder expectations in requirements discussions
- Drive finalizing and prioritising of requirements in LuW for delivery
- Assess risk and impact across FCSO processes and downstream FCSO systems.
- Working with the technology team for feasibility, sizing and cost, including infrastructure needs
- Working with respective project managers to align with project plan, test strategry and delivery
- Support FCSO Transformation project team and FCSO Case Management team from LUW through DTW until delivery
- Interact with vendor to drive solution to requiements
- Ensure training and knowledge transfer from project team to BAU team and end users.
- Provide routine udpates to stakeholders on project delivery, risks, issues and go live readiness.

**RESPONSIBILITIES**

**Key Responsibilities**:

- Coordinate between the FCSO Transformation, FCSO Risk, FCSO Technology, ECM PO, Country FCSO and Group FCC
- Liaison with Product Owners, FCSO Risk and various project stakeholders
- Responsible to adhering to the bank’s Change management and delivery standards and all required project / programme governance requirements.

**Strategy**
- Use process and data modelling practices to analyse findings and create suggestions for strategic and operational improvements and changes;

**Business**
- Lead and facilitate requirements gathering workshops and impact assessment sessions with stakeholders
- Ensuring business requirements are clearly documented, understood and traceable from requirements to benefits realisation with clear cost, benefit and risk areas.
- Support creation and review of requirement documents, specifications and other product related (input/output) documents.
- Undertake critical reconciliation of FSD to BRD and negotiate as appropriate where there are misalignments or alternative options to ensure stakeholders requirements are met.
- Working with team and stakeholders during the build phase to validate that deliverables are aligned with expectation.
- Support training and handover from project team to BAU team and end users.

**Processes**
- Identify the processes and information technology required to introduce changes;
- Gain agreement, usually from senior management, of the best method of introducing changes;
- Communicate the benefits of changes across departments and address any uncertainty and concern;
- Produce written documentation to support your work, report on your findings and to present to stakeholders when necessary;
- Ensure plans are made and processes are created to evaluate the impact of the changes made, including taking responsibility for overseeing and reporting on this evaluation.
- Managing the FCC Case Mangement integrated configuration documentation, ensuring documentation standards are rigorously applied
- Ensuring FCC documentation library is up-to-date with final signed off documents.
- Experience in Unit Test, PT, SIT, UAT, Regression and UVT Support across teams with other groups.
- Review own and peers work to ensure work is at standard (content and governance) to receive approval and reduce the need for further iterations.
- Supporting with test management ensuring that bug fixes are prioritised and potential change requests validated
- Managing the process to agree and validate the future phases, country sequencing and scope of FCC
- Developing, socialising and agreeing the delivery plan

**People & Talent**
- Communicate with internal colleagues to understand the needs of stakeholder as a whole.
- Work with stakeholders to understand and investigate feedback into the work product.
- Manage stakeholder relationships and change management requests.
- Develop cohesive relationship with stakeholders to ensure open communication.
- Support teams in making the recommended changes, including helping to resolve any issues;

**Risk Management**
- Consider the opportunities and potential risks attached to the suggestions you have made;
- Advising on the testing strategy to ensure it supports the full set of business requirements and sufficiently documents and mitigates production risks through a robust test approach

**Governance**
- Ensure documents owned, reviewed and approved in compliance with FCC, NWoW and PMO.
- Prioritise work to ensure that deadlines allow for the rigours of the governance process.

**Regulatory & Business Conduct**
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in