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The Fraud Ops Analyst is an entry level position responsible for assisting in efforts to ensure fraud risk policy and controls are applied to minimize the impact of fraud incidence and prevent loss in coordination with the Fraud Operations team. The overall objective of this role is to assist in managing fraud losses by ensuring analysts make appropriate decisions using risk/reward balance methodology. **Responsibilities**: - Perform short and long term forecasting analysis and standardized fraud analysis - Make judgments based on practice and precedence, and work within guidelines, under general supervision - Develop and maintain working knowledge of business/industry standards and practices - Demonstrate fundamental understanding of how the team interacts with others in accomplishing the objectives of the area - Identify inconsistencies in data or results, and exchange information in a concise and logical way - Impact the business directly through the quality of the tasks/services provided **Qualifications**: - Relevant experience in a related role - Knowledge and previous experience in the Investigation and Fraud claims process - Experience in trend analysis and alerts in early fraud detection - Extensive knowledge of the Bank's Transactional Processing platforms - Proficient in Microsoft Office, VBA and Access - Knowledge of any programming language or dedicated statistical software would be an advantage. Good knowledge of SQL, SAS and/or other data processing languages is preferable. - Consistently demonstrates clear and concise written and verbal communication - Demonstrated ability to remain unbiased in a diverse working environment **Education**: - Bachelor’s degree/University degree or equivalent experience - Maintain and produce performance reports for the Centre, Countries, and Regions, tracking specified KPIs and KRIs. - Perform data extraction and data processing tasks, exploring automation where possible. - Design and maintain complex data manipulation processes. Provide consistent documentation and presentations. - Document solutions and present results in a simple comprehensive way to non-technical audience, as well as write more formal documentation using statistical terminology. - Perform ad hoc data analysis and reporting. - Generate new ideas, concepts and models to improve methods of obtaining and evaluating quantitative and qualitative data. Identify relationships and trends in data, as well as any factors that could affect the results of research. Question and validate assumptions. Escalate identified risks and sensitive areas in terms of methodology and processes. - Engage in Centre/Region led projects encompassing analytics, performance reporting, process migrations/improvements/validations, system implementations, through leading and/or being a key project team member. - **Job Family Group**: Operations - Services - **Job Family**: Fraud Operations - **Time Type**: Full time - Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**. View the **EEO Policy Statement**. View the **Pay Transparency Posting
