Fibre Operation Support
1 week ago
**Key Responsibilities**:
**Service Assurance (Post Sales)**:
- Monitor the performance and reliability of fibre networks to ensure high levels of service availability.
- Proactively identify potential service issues and coordinate corrective actions with relevant teams.
- Conduct regular audits of network performance, ensuring compliance with service level agreements (SLAs).
- Collaborate with technical support and engineering teams to improve network stability and service quality.
- Prepare and present reports on service performance, highlighting areas for improvement.
**Requirements**:
- Minimum 2-3 years in fibre operations and technical post-sales support.
- Familiar with key processes on in the fibre ecosystem, specifically with fibre installation and troubleshooting processes.
- Experience in managing customer situations with ability to engage directly with customer to assess issues and manage expectations.
- Technical understanding on home fibre setup and different components in the value chain (e.g. devices, hardware, wiring).
**Job Types**: Full-time, Contract
Contract length: 6 months
Pay: RM2,500.00 - RM3,500.00 per month
**Benefits**:
- Cell phone reimbursement
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development
Schedule:
- Monday to Friday
Supplemental Pay:
- Overtime pay
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