Business Admin Support

3 days ago

Cyberjaya, Malaysia Agensi Pekerjaan Ideal Reliance Sdn Bhd Full time

**Responsibilities**:

- Answering calls and represents a professional customer-focused image of company to the public and to resolve customer enquiries during the first contact with the customer (live resolution).
- To take ownership for the end-to-end customer enquiry which may require engaging other partners across the supply chain.
- Pro-actively keeping key customers informed throughout the contact management process on any amendments to the delivery.
- Manage all post-scheduling activities to the shift such as Left on board, plant/depot change, load quantity changes, compartment changes, trip sequence change, vehicle change, orders scheduled not delivered and communicate it with the relevant stake holders.
- Handle customer enquiries to change/amend orders, evaluate the real need and feasibility for scheduling changes, and liaise with scheduling team where appropriate.

**Skills & Qualification**:

- Minimum diploma or bachelor’s degree or equivalent qualification in any discipline.
- At least 1 year of working experience in customer support.
- Experience in managing customer retention.
- Excellent communication and presentation abilities in English.
- Excellent written and verbal communication skills.
- Proficiency in MS Word, MS Excel, and PowerPoint.

**Additional Details**:

- Work location: Cyberjaya
- Work hours: Monday - Friday (morning shift 07:00am-4:00pm), (noon shift 2:00pm-11:00pm), (night shift 10:00pm - 07:00am) - weekly rotation
- Contract duration: 12 months
- Salary: RM 3,000 basic + RM 550 shift allowances

**Job Type**: Contract
Contract length: 12 months

Pay: RM3,000.00 - RM3,550.00 per month

**Experience**:

- Customer support: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

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