Tour Operations Executive

1 week ago

Kota Kinabalu, Malaysia Golden Destinations by ICE HOLIDAYS Sdn Bhd Full time

Tour Operations Executive (Kota Kinabalu Branch)

Reporting to: Head of Department (Sabah)

Company Description:
**Golden Destinations by ICE HOLIDAYS Sdn Bhd** is a leading B2B travel wholesaler in Malaysia, with a unique business model offering ready-made products and packages to partners, backed by established and matured branding. Their marketing concept is to develop marketable travel packages based on market demand and trends, offered through their dynamic B2B booking engine. With the support of over 400 partners in the ASEAN region, ICE Holidays aims to be the leading travel wholesaler in Asia.

This is a full-time on-site role as a Tour Operations Executive (Kota Kinabalu Branch) at Golden Destinations by ICE HOLIDAYS Sdn Bhd's office in Malaysia.

Responsibility
- To deal with the overseas DMC, Accommodation or cruise line principle;
- To assist in making booking in cruise line booking engine; OR
- To assist in all aspect of tour operations; including itinerary planning, costings, air tickets and ground arrangements, attractions, and other day-to-day activities; OR
- To assist in doing flight booking through the GDS system (Travelport, Saber and Amadeus)
- To compile and maintain records of business transactions to ensure all documentations are properly filed;
- Recording orders for all related tour services;
- To provide full support for tour packages sales and departures;
- To educate customers and partners on products, destination knowledge, and provide all relevant customer support;
- To participate in all field work, including Airport duties and travel fairs

**Requirements**:

- Require Language(s) (write, read & speak) - English & Mandarin.
- Outspoken & soft-spoken person.
- Good follow up skill and highly attentive to enquiry.
- Comfortable working with computer and mobile phone in long hour.
- Basic computer skill (Outlook, Excel, Words and PowerPoint).
- Willing to travel when necessary (company will provide allowance if necessary).
- Location: Kota Kinabalu, Sabah

**Benefits**:

- Annual Company trip (For Confirmed Employees)
- Group PA insurance (For Confirmed Employees)
- Yearly Bonus depending on Company performance and reflect to Individual performance
- Twice performance appraisal review annually to identify room for improvement process
- Outpatient medical coverage from registered clinics
- Employee price for travel packages (For Confirmed Employees)
- Company uniform provided
- Travelling claims by receipt
- Monthly training arrangements from Company
- At least once a year Team Building arrangements
- Monthly / Weekly Company sports & recreations for everyone

Pay: RM3,500.00 - RM4,000.00 per month

Schedule:

- Monday to Friday

**Education**:

- Diploma/Advanced Diploma (preferred)

**Language**:

- English (preferred)
- Mandarin (preferred)

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