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Hotel Front Office

2 weeks ago

George Town, Malaysia REUNION ASIA SDN. BHD Full time

_**Hiring Hotel Front Office / Receptionist**_

We are looking for an enthusiastic and professional Front Office to join our team. As the first point of contact for our guests,you will play a crucial role in creating a positive and welcoming experience.

**Responsibilities**:

- Greet and welcome guests with a friendly and professional demeanor.
- Handle check-ins, check-outs, and room or service reservations.
- Manage phone calls and respond to guest inquiries or requests promptly.
- Coordinate with other departments (e.g., housekeeping, maintenance) to ensure guest satisfaction.
- Process payments, issue invoices, and maintain accurate records.
- Assist in resolving guest complaints or concerns with patience and professionalism.
- Keep the front desk area organized and presentable.

What We Require from You
- Customer-Focused: Passionate about providing excellent service to guests.
- Professional and Friendly: Maintains a welcoming attitude in all interactions.
- Good Communication Skills: Able to handle inquiries and provide clear information.
- Detail-Oriented: Accurate in handling bookings, records, and payments.
- Flexible with Overtime (OT): Willing to support during busy times.
- Team Player: Works well with others to ensure seamless operations.
- Willing to learn
- Responsible and courteous

**Requirements**:

- Prior experience in a front office or customer service role is a bonus but not required; training will be provided.
- Proficiency in using computer systems; knowledge of booking or hotel management software is an advantage.
- Strong organizational skills and the ability to multitask in a fast-paced environment.
- Availability to work shifts, weekends, and public holidays.
- A professional appearance and demeanor.

Benefit:

- Staff allowance
- Medical
- Attractive bonus
- KWSP, Socso
- Career Development
- Accommodation (Based on availability)
- More opportunity

Pay: From RM2,000.00 per month

**Benefits**:

- Maternity leave
- Parental leave
- Professional development

Schedule:

- Afternoon shift
- Day shift
- Evening shift
- Night shift
- Rotational shift

Supplemental Pay:

- Overtime pay

Ability to commute/relocate:

- Georgetown: Reliably commute or planning to relocate before starting work (required)