E-commerce Executive

1 week ago

Seri Kembangan, Malaysia SUN PAPER BAGS SDN BHD Full time

**Area of Responsibilities**:

- **Content Management** - Managing and updating product content that will be published on e-Commerce websites/portals, Shopee, Lazada and TikTok platform.
- **Manage brand store content** and ensure all information including product listing, pricing, and inventory is up-to-date and accurate.
- Work closely with other teams (e.g. product management, graphics, sales) to provide updated content that will be shared across e-Commerce platforms
- Responsible for **posting and scheduling** all the TikTok videos and experience in managing TikTok accounts (either personal or business accounts)
- **Customer Support Documentation** - Maintain records of customer inquiries, complaints, and returns.
- Ensure follow-up documentation is accurate and up-to-date.
- **Feedback and Resolution Logs**: Document customer feedback and the steps taken to resolve issues, ensuring a record of customer service interactions.
- **Sales Reports**: Generate and maintain daily, weekly, and monthly sales reports for management, tracking revenue and performance metrics.
- **Inventory management** - manage and track stock levels, orders, stock replenishment, maintaining the documentation, etc.

**Job Requirements**:

- Preferably 1-2 years in relevant working experience.
- Fresh graduates are encouraged to apply.
- Capable of handling multiple tasks and working under pressure.
- Adequate critical thinking and interpersonal skills.
- Strong communication in English and Malay.
- Knowledgeable and up to date with e-commerce industry-leading trends and market.
- Working Hours: Monday - Friday (8.00 AM - 5.30 PM).
- On-site role: Seri Kembangan, Selangor.
- Employee Benefits: Insurance, Medical, Paternity/Maternity Coverage

**Job Types**: Full-time, Permanent

Pay: RM2,300.00 - RM2,500.00 per month

**Benefits**:

- Health insurance
- Meal allowance
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Day shift

Supplemental Pay:

- Attendance bonus
- Overtime pay
- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Seri Kembangan: Reliably commute or planning to relocate before starting work (required)

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