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Global Helpdesk Executive
2 weeks ago
Provide level 1 support and troubleshooting assistance for users encountering issues with the logistics software (Warehouse Management System, Freight Forwarding System etc.)
- Escalate unresolved or complex issues to level 2 support or relevant technical teams for further investigation and resolution.
- Keep users informed of incident progress and notify them of changes or outages
- Close resolved incidents, requests, and others in a timely manner
- Follow up on open tickets and influence tech teams for prioritization
- Relay customer feedback or suggestions to the appropriate internal teams
- Training other staff members on Troubleshooting and diagnosing problems
- Prepare procedures, FAQ and Training material for new and updated processes
- Prepare weekly/monthly incident report and participate in regular meetings
Pay: From RM2,500.00 per month
**Benefits**:
- Dental insurance
- Flexible schedule
- Free parking
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Schedule:
- Monday to Friday
Supplemental Pay:
- Overtime pay
- Yearly bonus