Customer Relations Executive

2 weeks ago

Klang, Malaysia Ultra Gallant Sdn Bhd Full time

Conduct Service Reminder to customer through SMS and calls
- Coordinate and record customer’s appointment booking
- Conduct Post Service Follow Up with customers to measure customer satisfaction for improvement activities
- Conduct Post Sales Follow Up with customers to measure customer satisfaction for improvement activities
- Handle customer’s concern, analyse root cause and take improvement activities
- Ensure all customers’ voice is promptly reported to Management
- Liaise and communicate with internal staff/management to ensure prompt and effective reply
- Ensure customer database is updated in timely manner and always protected through constant monitoring to ensure compliance to customer data utilization
- Continuously strive to develop and maintain good rapport with customer and strive towards achieving high customer satisfaction
- Conduct invitation, record customer’s appointment and coordinate parts ordering for Product Update
- Coordinate activity with Sales

**Job Requirement**
- Minimum Diploma in any field, with 2 years’ experience in Customer Service; Degree Holder in any field (Added advantage if working experience is similar industry)
- Excellent Communication and Interpersonal skills
- Strong Language Skills a) Able to communicate effectively in English, Malay and local dialects (written and spoken) b) Prepare simple report (if required)
- Customer Service Oriented and embrace that “Customers Come First” mind set
- Competent in Microsoft Office (Word, Excel, Power Point).
- IT literate
- Independent, high commitment, self-motivated and able to promote good problem solving

**Job Types**: Full-time, Permanent

Pay: RM2,000.00 - RM4,000.00 per month

**Benefits**:

- Free parking
- Maternity leave
- Opportunities for promotion
- Professional development

Schedule:

- Day shift

Supplemental Pay:

- Attendance bonus
- Commission pay
- Overtime pay
- Performance bonus

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person

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