Front Office Manager

**JOB SUMMARY**: Directly supervises all front office personnel and ensures proper completion of all front office duties. Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas. Prepare monthly reports and budget for the front office department. **DUTIES AND RESPONSIBILITIES**: - Trains, cross-trains,...

**Requirements: - ** - 5 year's experience in the Front Office/Reservations/Sales of a Hotel - Good understanding of Yield Management principles and forecasting skills - Excellent business communication skill in written & spoken English **Job Description: - ** - Manage day-to-day staffing needs, plan and assign work and establish performance and...

Job Responsibilities:Oversee daily front office operationsEnsure smooth check-in, check-out, and reservation processesManage guest inquiries, feedback, and complaintsSupervise and support front desk staffCoordinate with housekeeping, maintenance, and other departmentsHandle billing, payments, and reportsMaintain service standards and SOP complianceAssist in...

**Key Responsibilities**: - Assist with guest check-in and check-out procedures - Welcome and greet guests in a warm, friendly, and professional manner - Provide accurate information about the hotel, rooms, services, and local attractions - Handle guest requests, inquiries, and complaints efficiently and professionally - Answer phone calls and handle...

**Job Summary** The Front Office team is the first point of contact for hotel guests. They are responsible for providing a warm welcome, efficient check-in/check-out, handling reservations, responding to guest inquiries, and ensuring an excellent guest experience throughout their stay. **Key Responsibilities** **Guest Services** - Greet guests warmly upon...

Front desk officers are responsible for taking care of guests and customers. Their work mainly involves interacting with customers and business partners, either in person or through phone calls. They also assist in organizing work documents and firm logistics. Pay: RM1,500.00 - RM1,800.00 per month Schedule: - Rotational shift Supplemental Pay: -...

Job Responsibilities:Supervise daily front office operationsLead and train front desk staffHandle guest check-in, check-out, and reservationsManage guest feedback, complaints, and special requestsEnsure excellent customer service and smooth workflowCoordinate with housekeeping and other departmentsPrepare reports, duty rosters, and cash/shift...

· Great all guests at all the time in a friendly and helpful manner, and attempt to learnand use guest's names at every opportunity.· Upon check in, ensure that the guest completes his registration card completely andlegibly, and that guest is assigned a room of the type and the rate indicated on thereservation.· Accommodate Guest's special requests...

Duty Officer works under the supervision of the HOD’ Front Office to oversee the day-to-day operations of the front office including night shift, ensuring the smooth delivery of exceptional services to property's guests/customers. Duty Officer often meets or liaises with other executives or managers of the various departments to satisfy guests/customers'...

Responsibilities - Greet and welcome Members as soon as they arrive at the office - Direct visitors to the appropriate person and office - Answer, screen, and forward incoming phone calls - Ensure the reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms, and brochures) - Receive, sort, and distribute daily...