Specialist, Digital Workplace

**Location**:Kuala Lumpur, MY**About us**:
DKSH Digital & IT is dedicated to supporting a wide range of state-of-the-art system solutions that connect thousands of people around the world every day: from over 33,000 employees in the DKSH Group to more than 500,000 customers spanning 870 business locations. Working at the forefront of digital transformation, we develop new technologies, shape standards, and foster better collaboration to stay ahead of the evolving and fast paced market.**Job Summary**:
This role is a technical position responsible for overseeing and managing the digital tools, technologies, and strategies that support DKSH’s internal & external collaboration, communication and productivity. This role involves working closely with various teams and stakeholders to design, implement and maintain an efficient and user-friendly digital workplace environment at global scale.**Responsibilities**:

- Build, run and maintain digital workplace solutions.
- Experience in identity management solutions with Active Directory & Azure Active Directory.
- Experience in onboarding & offboarding process with Identity Governance & Administration solutions, include SailPoint, Saviynt or Okta.
- Experience in virtual desktop infrastructure, include AWS Workspaces, Azure Virtual Desktop and Windows 365.
- Strong technical background in Office 365 including Outlook, Word, Excel, PowerPoint, Teams, SharePoint, and OneDrive.
- Troubleshoot and resolve issues related to Office 365 functionality, configuration, and usage.
- Experience in unified endpoint management solutions, including Intune, ManageEngine, Ivanti or SCCM.
- Experience in supporting Windows 10 & 11 administration and security patch.
- Hands-on experience in Microsoft/Office 365 administration including Azure Active Directory, Exchange Online, SharePoint Online, Teams, Security & Compliance and etc.
- Experience in endpoint detection and response solutions include Defender or Crowstrike.
- Have strong technical background in designing, developing and implementing new digital workplace solutions that align with IT strategy.
- Create and manage project timelines for all digital workplace solutions.
- Assist evaluations for designing digital workplace solutions for supporting global implementation.
- Embrace DKSH’s culture elements - Our purpose, Our values & Our People DNA.
- Execute process improvements and development of policies, procedures and tools to optimize overall use of resources.
- Ensure services provided adhere to service level agreement.
- Build strong working partnerships with Regional / Country IT teams, business stakeholders and users.
- Communicate user needs, priorities and customer satisfaction.
- Collaborate with IT Infrastructure & IT Security team to perform regular review and update hardening standards for various operating systems and platforms.
- Provide knowledge sharing to other Digital Workplace personnel.
- Review and assess platform security compliance to hardening standards.
- Strong ability to analyze and present data to support product & delivery decisions as required.
- Flexible on-call rotations to ensure 24/7 security escalation coverage.
- Perform or coordinate the security incident handling, documentation, root cause analysis, troubleshooting and post-Incident reports.

**Requirements**:

- Familiar in numeracy and quantitative analysis skills.
- Sense of ownership and pro-activeness in identify, improve and optimize processes and mitigating gaps.
- Demonstrate fluency in local language and English, both written and verbal communication skills.
- Strong ability to work independently and cooperate with diverse teams in multiple stakeholders.
- Experience in planning & managing IT Infrastructure budget.

**Qualifications**:

- Professional degree in Computer Science, Information Technology or equivalent.
- At least 3-5 years of working experience in IT infrastructure.
- Excellent leadership, strategic thinking, problem-solving abilities, and team management skills.
- Strong communication and interpersonal skills with ability to collaborate effectively with cross-functional teams and stakeholders at all levels.
- Keep abreast of the latest technologies and technological opportunities.