IT Support Executive
16 hours ago
**Working Hours**:
- **Monday to Friday**: 9:00 AM - 6:00 PM
- **After Working Hours / Weekends**: On a _best effort_ basis, only when required for project deployment, network reconfiguration, or equipment setup.
- Advance notice will be given for such arrangements.
**Work Arrangement**:
- **Primary**: Work from Home (remote support)
- **Onsite Requirements**: Traveling to client site for hardware support or physical troubleshooting.
**Key Responsibilities: Remote Support**
- Monitor **Support Group Chats** for incoming requests.
- Provide timely responses and remote troubleshooting on:
- PC hardware/software issues
- Printer configuration and troubleshooting
- Network share and file access services
- VPN connectivity
- Other end-user IT issues
- Perform maintenance, updates, and patching on user PCs as required.
- Maintain accurate and up-to-date IT inventory records in Google Drive.
**Onsite Support**
- Attend to hardware failures or issues that require hands-on troubleshooting.
- Act as “hands and eyes” for troubleshooting with higher-level support or vendors.
- Liaise with vendors for repairs, installations, or configurations.
- Collect, configure, and deliver IT equipment (laptops, PCs, monitors, TVs, etc.) from local vendors to customer sites.
**Coordination & Escalation**
- Liaise with all levels of users
- Escalate issues to the IT Manager / next-level support when required.
- Provide clear status updates on ongoing issues.
**Job Types**: Full-time, Permanent
Pay: RM1,800.00 - RM2,600.00 per month
**Benefits**:
- Flexible schedule
- Work from home
Application Question(s):
- This role requires:
- Good communication skills in English and a customer-focused approach
- Provide remote support when issue arises
- Willingness to travel for onsite support when needed
- Own transport
- Responsiveness when handling client enquiries
Please confirm:
1. Do you have your own transport? (Yes/No)
2. Are you willing to travel for onsite support in Melaka? (Yes/No)
3. How would you rate your communication skills in English? (Beginner / Intermediate / Advanced)
**Language**:
- English and Malay (required)
**Location**:
- Melaka (required)
Work Location: In person
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