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Customer Support
2 weeks ago
Job Responsibilities
- Troubleshooting and solving existing technical issues according to the timeline defined in
SLA (Response time)
- Guiding customers with Application functionalities -Technical Skills (SQL skills) to achieve zero repeat request.
- Assisting the Project Team with resolving certain technical functions in a timely manner.
- Working/Communicating with Tech Development team and Project team to solve issues raised by customers in the system in a timely manner.
- Completing all support tickets according to SLA and to highlight any main issues that is unresolved to superior for further analysis.
- For certain execs: Setting up BLE Beacons and arranging for delivery to customers according to confirmed orders according to timeline given by sales team.
- Solving Customer’s technical issues in a timely manner and accordinglt SLA.
- Attending to change request by customers (Reports/Customization)
- Positive customer experience (Increase customer satisfaction)
- Reducing complaints by customers (achieve zero repeat complaints)
- Keeping up to date with statutory regulations and calculations for the following contries: o Primary: Malaysia and Singapore, o Secondary: Philippines and Hong KongJob Requirement
- Diploma/Degree in IT Related Studies
- 2 years experience in Customer service/ IT Application Suuport
- Basic SQL Scripting skills
- Good communication Skills
- Good interpersonal skills
- Experience in Customer service/ IT Application Suuport
- Advanced SQL Scripting skills added advantage
**Salary**: RM36,000.00 - RM54,000.00 per year
Schedule:
- Monday to Friday
Ability to Commute:
- Petaling Jaya (required)
Ability to Relocate:
- Petaling Jaya: Relocate before starting work (required)
